Carlos Aceves
San Jose,CA
Summary
Dynamic and results-driven leader with a strong background in financial management, team leadership, and operational excellence. Proven success at SafeAmerica Credit Union driving business growth, improving efficiency, and enhancing customer satisfaction. Skilled in strategic planning, staff development, and performance management, with a consistent record of elevating team performance and achieving organizational goals.
Overview
13
13
years of professional experience
Work History
Shift Leader
Noah’s Bagels
San Jose, CA
09.2024 - 11.2025
- Oversaw daily operations, ensuring efficiency, customer satisfaction, and adherence to company standards.
- Cross-trained staff to strengthen flexibility and maintain consistent service coverage.
- Established shift priorities, maintained schedules, and monitored performance metrics.
- Recruited, interviewed, and trained new team members, fostering engagement and retention.
- Implemented team development initiatives that improved collaboration and productivity.
Assistant Manager
SafeAmerica Credit Union
Pleasanton, CA
07.2018 - 06.2024
- Managed day-to-day branch operations and delivered exceptional customer experiences.
- Improved cash intake accuracy and deposit reconciliation through enhanced oversight.
- Supported loan processing and evaluation for approvals and denials.
- Conducted employee performance reviews, coaching staff to meet and exceed goals.
- Partnered with management to execute audits, hiring, and scheduling decisions.
- Developed and mentored bankers to meet sales, compliance, and service objectives.
- Ensured strict confidentiality and data security in handling customer records.
Department Manager/Asset Protection
Walmart
Hayward, CA
02.2015 - 05.2018
- Led department operations, leveraging data insights to optimize sales and productivity.
- Set clear performance targets and motivated teams to exceed business objectives.
- Collaborated with supply chain teams to align inventory with customer demand.
- Oversaw opening and closing procedures, ensuring adherence to operational policies.
- Asset Protection (April 2015- September 2016)
- Assisted in the development of security protocols, contributing to a comprehensive approach towards asset protection.
- Enhanced security measures by implementing asset protection strategies and policies.
- Maintained accurate records of investigations, incidents, training sessions, audit findings, and other relevant documentation related to asset protection operations.
- Coordinated closely with store management on matters relating to asset protection policies, procedures, and goals.
- Improved team communication by providing regular feedback and collaborating effectively with fellow Asset Protection Hosts.
Supervisor
Coverall
Las Vegas, NV
01.2013 - 01.2015
- Supervised janitorial operations and conducted quality inspections to ensure compliance.
- Trained and mentored staff on cleaning standards, safety, and equipment use.
- Managed inventory of cleaning supplies and coordinated replenishment orders.
- Handled customer feedback and resolved issues to maintain client satisfaction.
- Streamlined cleaning schedules to maximize productivity and quality control.
Education
High School Diploma - undefined
Silverado High School
Las Vegas, NV06.2013
Skills
- Financial & Operations Management
- Team Leadership & Development
- Business Planning & Strategy
- Customer Service Excellence
- Process Improvement & Efficiency
- Coaching & Performance Evaluations
- Staff Training & Mentoring
- Audit & Compliance Oversight
- Cleaning and sanitizing
- Restroom care
- Glass cleaning
- Vacuuming floors
- Chemical handling
- Carpet cleaning
- Trash collection
Timeline
Shift Leader
Noah’s Bagels
09.2024 - 11.2025
Assistant Manager
SafeAmerica Credit Union
07.2018 - 06.2024
Department Manager/Asset Protection
Walmart
02.2015 - 05.2018
Supervisor
Coverall
01.2013 - 01.2015
High School Diploma - undefined
Silverado High School