Carlos Aguilar
Manteca,CA
Summary
Willing to learn new things and always trying my best to go above and beyond. Ready to listen and learn at all times.
Overview
12
12
years of professional experience
Work History
Front Desk Supervisor
Hyatt
11.2016 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
Landscaper
Family Business
01.2012 - 01.2020
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Front Desk Agent
Serrano Hotel
01.2015 - 12.2016
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Bellman
Serrano Hotel
07.2012 - 01.2015
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
Cashier
Home Depot
01.2012 - 07.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
GED -
Serra Adult Education Center
Richmond, CA06.2012
Skills
- Guest Relations
- Time Management
- Reservations Management
- Problem-solving skills
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Supervisor
Hyatt
11.2016 - Current
Front Desk Agent
Serrano Hotel
01.2015 - 12.2016
Bellman
Serrano Hotel
07.2012 - 01.2015
Landscaper
Family Business
01.2012 - 01.2020
Cashier
Home Depot
01.2012 - 07.2012
GED -
Serra Adult Education Center