Carlos Aguilera
Orlando,FL
Summary
Dynamic and results-oriented professional with a proven track record at Levis Strauss & Co, excelling in customer service and teamwork. Demonstrated ability to enhance shopping experiences and resolve complex issues, leading to significant process improvements. Skilled in cash register operation and fostering collaboration, I consistently exceed performance goals by leveraging problem-solving and interpersonal skills.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
Levis Strauss & Co
08.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Quality Control Assistant
Six Rental Car
01.2024 - 08.2024
- Supported continuous improvement initiatives by actively participating in meetings and offering insights on potential solutions.
- Promoted safety awareness among team members, resulting in an accident-free workplace during my tenure as Quality Control Assistant.
- Demonstrated adaptability in adjusting to changing demands and priorities within the manufacturing environment while maintaining high-quality standards.
- Collaborated with cross-functional teams to identify root causes of quality issues, leading to process improvements.
Costumer Services
Seabra's Market
05.2023 - 01.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Education
Computer Science Technician - CyberSecurity
Armando De La Rosa
Havana, Cu06.2022
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Money Handing
- Products Restocking
- Cash Register Operation
Languages
Spanish
Native or Bilingual
English
Professional Working
Portuguese
Limited Working
Timeline
Retail Sales Associate
Levis Strauss & Co
08.2024 - Current
Quality Control Assistant
Six Rental Car
01.2024 - 08.2024
Costumer Services
Seabra's Market
05.2023 - 01.2024
Computer Science Technician - CyberSecurity
Armando De La Rosa