Carlos A. Jimenez

Dedicated this period to supporting family relocation and household operations management.

Ready to start laboral life in Houton

• Facilitated initial customer interactions regarding inquiries, work orders, and service requests while maintaining a calm, solutions-oriented demeanor.
• Delivered excellent customer service, addressing concerns effectively, and building strong relationships.
• Oversaw comprehensive administrative functions within facility management, including timekeeping, team scheduling, and inventory management.
• Assisted in managing preventive maintenance work orders, leading to a significant enhancement in post Ottawa's global performance ranking.
• Oversaw procurement request lifecycle from initiation to contract award, proactively addressing delays and communicating status updates to financial management.
• Delivered technical guidance and conducted performance evaluations for contractors, ensuring adherence to specifications in three vital FM contracts as the Contracting Officer’s Representative (COR).
• Administered shared mailbox, ensuring effective management of real-time task tracking and comprehensive record-keeping for all administrative correspondence.
• Oversaw contractor clearance procedures to facilitate timely access to government facilities, enhancing operational efficiency for numerous stakeholders.
• Managed scheduling and calendar coordination for senior officials, optimizing time management and efficiency.
• Led initiatives to improve internal communications, resulting in increased team cohesion and productivity.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Reason for separation: Spouse was relocated to Houston.

• Assisted on the daily mail and pouch operations of the mail room, serving the US Embassy and associated agencies; Receiving and delivering local mail to Canada Post on a local daily run, and traveling twice a week to Ogdensburg, NY to dispatch and receive U.S mail.
• Managed switchboard operations to efficiently direct incoming calls to appropriate embassy offices.
• Assisted in managing integrated logistics management system (ILMS) for efficient operations. Supported diplomatic pouch and mail (DPM) processes to ensure timely delivery. Utilized Ariba and Microsoft Office for effective communication and documentation.

Reason for separation: I was hired as the Administrative Assistant for the Facility Management section of the Embassy.

• Worked directly for GSO (General Services Oficer) to ensure compliance with housing property shipping and customs regulations.
• Acted as a liaison to streamline information flow and ensure effective collaboration between locally employed staff, customers, and contractors.
• Coordinated support for 140 direct-hire Americans and their families by managing work order requests and ensuring timely responses, assigning and recording necessary work and associated costs.
• Managed comprehensive scheduling and coordination of preventive maintenance services across all family residences to enhance property upkeep.
• Utilized GMMS (General Management Maintenance System) for daily maintenance tracking and reporting. Assisted teams with Ariba for procurement processes. Supported communication through Outlook and MyServices for efficient collaboration.

Reason for separation: Spouse relocation to Ottawa, Canada.

• Assisted facility manager and general service officer with daily office administration tasks. Supervised work schedules for two cleared escorts. Managed calendars and greeted VIP customers and guests meeting with facility manager and general service officer. Acted as liaison between customers, landlords, and facility manager/general service officer staff.
• Scheduled maintenance and repair work for 88 leased residences and USG-owned properties in Bucharest and Baneasa area. Followed up on each work request to gather customer satisfaction feedback. Maintained the Global Maintenance Management System (GMMS) databases. Managed petty cash transactions.
• Managed correspondence and documentation to maintain accurate records and facilitate communication.
• Coordinated scheduling for diplomatic meetings, ensuring efficient use of time and resources.

Reason for separation: Spouse relocation to Athens Greece.

• Managed customer service operations, including cashier duties and register monitoring. Assisted in warehouse inventory management and merchandise stocking. Participated in store remodeling coordination in Sierra Vista and Green Valley, AZ.

Reason for separation: Spouse relocation to Bucharest Romania.

• Oversaw daily restaurant operations with a focus on customer service excellence. Managed inventory control and cash register accuracy. Led a team of 7 employees across two shifts, optimizing scheduling and prioritizing quality standards in service delivery.

Reason for separation: Spouse relocation to Nogales AZ.

• Facilitated corporate sales visits to various organizations to establish connections. Identified client needs and opportunities for service and sales. Assisted in monitoring inventory through a statewide system for efficient item transfer between branches in Sonora. Provided customer service and support during coordination of expo fairs and auto shows.

Reason for separation: Decided to join a friend’s project, opening a new Restaurant.

• Compiled daily news summaries highlighting institutional activities and current political events. Distributed completed summaries to school campus directors and department heads. Supported communication efforts by ensuring timely delivery of information.
• Monitored school agreements for compliance with institutional policies. Supported collaboration between government and non-government educational institutions. Assisted in maintaining effective communication regarding agreements.
• Compiled and analyzed admission statistical reports to inform strategic decision-making.
• Managed continuous updates and information accuracy on institutional website www.icatson.gob.mx to enhance user experience.
• Supported logistics team in organizing and executing educational and promotional events to enhance outreach.
• Provided driving support for departmental activities, ensuring timely transport for off-site events.

Reason for separation: Found a job with a better salary.

• Assisted in food bar maintenance by keeping it clean and fully stocked. Supported dish-washing operations to ensure timely availability of clean utensils.

• Reason for separation: End of season’s contract.