Carlos Alberto Perez

* Train and develop new managers for the company

* responsible for the P&L of the store

* Hiring process in place to make sure get the right employees

* Manage food cost opportunities with management team

• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Formulated policies and procedures to streamline operations.

• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.

• Attended workshops, seminars, and other training events to improve management qualities
• Hired and trained new employees, including selecting seasonal workers to hire on permanently
• Also conducted performance reviews and handled employees with poor performance or attendance
• Managed 4 departments with a total of 70 employees and 11 managers
• Responsible for inventory, pricing, merchandising, and displays making sure I follow with my department manager for this tasks
• Drove company car for 13 years and had no accidents or tickets
• Familiar with POS, Microsoft programs included Excel, outlook, E labor schedules
• Resolved conflict between customers, between employees, and between customers and employees
• Total responsible for the P&L of the store
• Worked all types of shifts and worked on holidays
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.