Carlos Alfonso Velazquez Reyes
Phoenix,US
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
El Mananero
Phoenix, AZ
01.2026 - Current
- Maintained cleanliness and organization of dining area to meet health standards.
- Suggested menu items based on customer preferences, increasing sales opportunities.
- Assisted in inventory management by tracking stock levels and ordering supplies as needed.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
The Green Olive Restaurant
Phoenix, AZ
03.2025 - Current
- Delivered exceptional customer service in high-pressure environments.
- Managed multiple tables efficiently, ensuring timely order processing and delivery.
- Collaborated with kitchen staff to optimize food preparation and presentation.
- Trained new servers on menu offerings and restaurant protocols.
- Resolved customer concerns promptly, enhancing overall dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Lead Hostess
El TatakI Sushi Fusion
Phoenix, AZ
01.2024 - 09.2025
- Oversaw daily operations, ensuring efficient seating and optimal guest flow.
- Trained and mentored junior host staff on customer service standards and operational procedures.
- Developed and implemented strategies to enhance guest experience and satisfaction levels.
- Coordinated with kitchen and wait staff to streamline communication and improve service efficiency.
- Managed reservation system, optimizing table turnover while accommodating guest preferences.
- Resolved guest inquiries and concerns promptly, fostering a welcoming atmosphere.
- Conducted regular staff meetings to review performance metrics and establish improvement goals.
- Enhanced restaurant ambiance through effective management of seating arrangements and decor elements.
Restaurant Waiter
Steak and Cheese
Puerto Penasco, Sonora
06.2024 - 08.2024
- Developed strong relationships with regular customers by remembering their preferences for food and drinks.
- Suggested additional items to customers to increase restaurant sales.
- Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine.
- Demonstrated excellent customer service skills by promptly taking orders, delivering food and beverages, and addressing any customer concerns or complaints.
- Proactively communicated any changes in wait times or availability of menu items.
- Memorized frequent customer preferences to build relationships and loyalty
- Worked closely with kitchen staff to ensure that orders were prepared correctly according to recipes.
- Checked periodically with guests to determine if they were satisfied with their meals.
Basketball Referee
ADEMEBA
Puerto Penasco, Sonora
03.2022 - 03.2024
- Prepared detailed reports following each game outlining violations and penalties assessed as required by governing body regulations.
- Prepared detailed reports summarizing each game's events including any penalties incurred by teams or individuals.
- Used appropriate signals and mechanics to communicate officiating.
- Consistently enforced safety rules to protect players from injury during youth soccer matches.
- Kept track of event times, including race times and elapsed time during game segments, starting and stopping play when necessary.
- Inspected basketball equipment and examined players to comply with safety regulations.
- Signaled participants or other officials about infractions and to regulate play.
- Confidently handled emergency situations quickly and calmly while maintaining control over the situation at hand.
- Utilized effective problem-solving techniques to resolve issues that arose during games.
- Actively monitored activities on court to ensure compliance with applicable laws and regulations.
- Signaled basketball participants or other officials to communicate infractions or regulate play or competition.
- Displayed strong organizational skills for organizing tournaments, managing equipment and scheduling referees.
- Developed an understanding of team dynamics among players and coaches.
- Proficiently enforced rules of the game, ensuring adherence to safety regulations.
- Managed time efficiently by arriving early to each game so that setup could be completed prior to start time.
- Applied sound judgment in resolving disputes between teams or personnel.
Waiter's Assistant
El Octopus
Puerto Penasco, Sonora
06.2023 - 08.2023
- Replenished supplies of food and equipment at steam tables and service bars
- Accurately recorded all transactions on cash register system at the end of shift
- Regularly checked stock levels for food items throughout the day in order to replenish supplies as required.
- Inspected dining areas regularly for cleanliness and tidiness, reporting any necessary repairs or replacements to management promptly.
- Set tables with clean linens, condiments, and other supplies.
- Cleaned and polished counters, shelves, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors.
- Scraped and stacked dirty dishes and carried dishes and other tableware to kitchens for cleaning.
- Upsold additional items to customers to increase sales.
- Bussed vacated tables to streamline cleaning and resetting duties.
- Maintained a professional attitude while working under pressure in a fast-paced environment.
Assistant Sales Coordinator
Excellence Garage Doors and More
Puerto Penasco, Sonora
02.2023 - 05.2023
- Monitored customer preferences to determine focus of sales efforts.
- Analyzed sales data to adjust and improve sales strategies.
- Oversaw regional and local sales managers and staffs.
- Called and met with regular and prospective customers to build long-term customer relationships and networks.
- Communicated product features, advantages, and benefits to customers.
Technical Assistant
Excellence Garage Doors and More
Puerto Penasco, Sonora
01.2022 - 06.2022
- Drafted training materials and procedures to conduct training on systems and equipment.
- Monitored audience engagement on company social media pages.
- Verified order accuracy and tracked company shipments to confirm on-time arrivals.
- Answered inbound phone calls, emails and live chat to troubleshoot equipment and devices.
- Assisted with server maintenance, including backups, updates and patching.
- Installed and performed minor equipment repairs according to specifications.
- Created detailed reports on system utilization, downtime events and other relevant metrics.
- Collected, sorted and delivered mail for staff members and customers.
- Operated printers, copiers, or phone systems to facilitate office operations.
- Prioritized and executed work to meet or exceed customer requirements.
Education
Bachelor of Science (B.S.) - Aeronautical Science Candidate
Embry-Riddle Aeronautical University
Prescott, AZ, US07.2027
High School Diploma - undefined
Comunidad de Adolescentes Monte Alban
Mexico01.2023
Associate of Science - Engineering
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ06.2028
Skills
- Adaptability
- Problem-solving
- Active listening
- Customer Service
- Multitasking
- Positive attitude
- Strong work ethic
- Exceptional customer service
Certification
ADEMEBA Referee Certification
languages
Spanish
Native
Living in Mexico
Timeline
Server
El Mananero
01.2026 - Current
Server
The Green Olive Restaurant
03.2025 - Current
Restaurant Waiter
Steak and Cheese
06.2024 - 08.2024
Lead Hostess
El TatakI Sushi Fusion
01.2024 - 09.2025
Waiter's Assistant
El Octopus
06.2023 - 08.2023
Assistant Sales Coordinator
Excellence Garage Doors and More
02.2023 - 05.2023
Basketball Referee
ADEMEBA
03.2022 - 03.2024
Technical Assistant
Excellence Garage Doors and More
01.2022 - 06.2022
High School Diploma - undefined
Comunidad de Adolescentes Monte Alban
Bachelor of Science (B.S.) - Aeronautical Science Candidate
Embry-Riddle Aeronautical University
Associate of Science - Engineering
Maricopa Community Colleges, South Mountain Community College