William Piscopo
Phoenix,AZ
Summary
Smart assistant restaurant manager offering several years in leadership positions. Successful at handling patron assistance and problem-solving for large several-seat restaurant. Focused and enthusiastic with excellent customer service and conflict resolution skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Server
BJ's Brewhouse
Mesa
08.2024 - Current
- Assisted guests with menu inquiries in high-capacity restaurant.
- Utilized appropriate storage methods to extend shelf life of food items.
- Facilitated wine sampling sessions to enhance guest experience.
- Provided food and beverages to patrons during service.
Operations Manager
Bowlero dba Octane Raceway
Scottsdale
01.2023 - 08.2024
- Supervised operations across three distinct departments: Bar, VR, and Merch.
- Delegated work to staff, setting priorities and goals.
- Tracked and replenished inventory to maintain par levels.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Assistant General Manager
The Hub
Mesa
11.2021 - 01.2023
- Drove higher engagement, resulting in increased revenue.
- Handled customer issues with efficiency and professionalism.
- Evaluated applicants and selected top talent.
- Oversaw ordering operations to maintain a seamless workflow.
General Manager
Zipps Sports Grill
Phoenix
01.2021 - 11.2021
- Elevated customer traffic driving significant sales growth.
- Guided management and staff to promote smooth operations.
- Ensured regulatory adherence to both FDA and OSHA via strategic safety initiatives.
- Developed staff rosters and allocated tasks among team members.
Senior Assistant Manager
Ihop
Mesa
09.2004 - 01.2021
- Developed accurate documentation for ongoing project tasks.
- Highlighted potential business decision risks to management.
- Conducted end-to-end employee recruitment and onboarding processes.
- Consistently analyzed P&L statements every month, making adjustments as needed.
Education
General Studies -
Mesa Community College
MesaSkills
- Customer service
- Vendor relationship
- Industry-standard software
- Hospitality service expertise
- Leadership
- Adaptability
Certification
- ServSafe
- TIPS
- Food Handler
Timeline
Server
BJ's Brewhouse
08.2024 - Current
Operations Manager
Bowlero dba Octane Raceway
01.2023 - 08.2024
Assistant General Manager
The Hub
11.2021 - 01.2023
General Manager
Zipps Sports Grill
01.2021 - 11.2021
Senior Assistant Manager
Ihop
09.2004 - 01.2021
General Studies -
Mesa Community College
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