ETHAN PENA
Phoenix,AZ
Summary
Customer-facing professional with a background in door-to-door sales, high-volume service, moving, and repair work. Known for identifying customer needs, explaining solutions clearly, handling concerns professionally, and staying organized while balancing multiple priorities in busy, physically demanding settings.
Overview
11
11
years of professional experience
Work History
Server
The Keg Steakhouse + Bar
01.2024 - Current
- Deliver attentive customer service in a fast-paced restaurant environment.
- Engage customers to understand their needs, answer questions, and address requests.
- Manage multiple tables and competing priorities while maintaining organization and service quality.
- Resolve customer concerns professionally to support a positive dining experience.
- Collaborate with team members to coordinate service and maintain efficient daily operations.
Door-to-Door Sales Representative
EcoShield
01.2024
- Initiated direct, door-to-door conversations with prospective customers to introduce company services.
- Presented service offerings clearly and responded to customer questions during face-to-face sales interactions.
- Identified potential customer needs and communicated relevant service solutions.
- Addressed customer objections and adjusted communication based on individual needs and concerns.
- Built foundational experience in prospecting, customer engagement, and direct sales.
Barista
Starbucks
01.2021 - 01.2024
- Engaged customers to clarify orders and recommend options, enhancing overall service experience.
- Served customers in a high-volume environment while maintaining accuracy, efficiency, and professionalism.
- Resolved customer concerns and service issues, ensuring satisfaction and loyalty.
- Prioritized multiple orders and responsibilities while maintaining organized workflow.
- Coordinated with team members to streamline operations during busy periods, improving workflow.
Remodeling and Cleaning
Reed Brothers Construction
01.2020 - 01.2021
- Supported remodeling and cleaning projects by completing assigned tasks efficiently and safely.
- Organized work areas and maintained clean, orderly job sites to support project progress.
- Adapted to changing priorities, project requirements, and physically demanding work conditions.
- Collaborated with team members to complete project tasks within expected timelines.
Self-Employed Handyman
01.2018 - 01.2019
- Completed general handyman, repair, and maintenance tasks based on project requirements.
- Diagnosed practical job-site challenges and applied problem-solving skills to support effective solutions.
- Organized work activities and managed time to complete assigned projects.
- Adapted services and work methods to meet varying customer needs and project expectations.
Mover
Fireman Movers
01.2016 - 01.2020
- Assisted customers with moving and transporting household belongings.
- Loaded, unloaded, and handled items carefully to support safe and efficient moves.
- Collaborated with team members to complete physically demanding assignments.
- Organized moving activities and managed time effectively to support timely job completion.
- Maintained professionalism while working directly with customers during stressful transitions.
Education
Some College (No Degree) - Business Communication
Arizona State University
Tempe, AZSkills
- Customer Service and Client Relations
- Sales Communication and Customer Engagement
- Objection Handling
- Problem-Solving and Conflict Resolution
- Time Management and Organization
- Fast-Paced Work Environments
- Teamwork and Collaboration
- Adaptability and Attention to Detail
- Customer Needs Assessment
- Service-Oriented Communication
- Leadership and Team Building
- Relationship Development
- Customer Service & Relationship Building
- Verbal Communication
- Sales Process Support
- Problem-Solving
- Organization & Time Management
- Teamwork & Collaboration
- Adaptability
LEADERSHIP & COMMUNITY INVOLVEMENT
Pi Kappa Phi Fraternity, Active Member, Supported recruitment efforts by helping introduce prospective members to the organization., Participated in philanthropic activities and community service initiatives., Collaborated with fellow members to support fraternity activities and shared goals., Developed communication, teamwork, and relationship-building skills through member engagement and recruitment., Two years of membership
Timeline
Server
The Keg Steakhouse + Bar
01.2024 - Current
Door-to-Door Sales Representative
EcoShield
01.2024
Barista
Starbucks
01.2021 - 01.2024
Remodeling and Cleaning
Reed Brothers Construction
01.2020 - 01.2021
Self-Employed Handyman
01.2018 - 01.2019
Mover
Fireman Movers
01.2016 - 01.2020
Some College (No Degree) - Business Communication
Arizona State University