Katie Phillips

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Answered customers' questions, recommended items, and recorded order information.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

• Provide bespoke hairstyling services including cutting, coloring, balayage, extensions, and blowouts tailored to individual client needs and preferences.
  
• Consult with clients to assess hair conditions, lifestyle, and style goals to recommend the most suitable treatments and products.
  
• Maintain an up-to-date knowledge of global hair fashion trends, luxury beauty standards, and the latest salon technologies.
  
• Ensure an immaculate and tranquil salon environment that reflects the brand’s luxury positioning.
  
• Educate clients on premium hair care products and home maintenance to prolong results and promote salon-exclusive lines.
  
• Collaborate with a team of stylists and colorists to ensure a seamless and cohesive salon experience.
  
• Participate in exclusive events, photo shoots, or fashion collaborations representing the salon brand.
  

• Bussed tables between courses and load and unloaded trays to expedite tasks.
• Refilled drinks and condiments and restocked serving areas to minimize delays.
• Maintained clean, safe and organized work environment to safeguard servers and patrons.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

• Kept constant communication between servers and managers regarding important table and guest updates

• Provided excellent customer service during the checkout process
• Developed expert knowledge on our products and their location
• Made cleanliness of the parking lot and store a priority.

• Guaranteed our product and service were quality and satisfactory
• Kept all of our ingredients stocked
• Made sure to keep our work area and the customer sitting area clean and tidy
• Prioritized team work to ensure customer satisfaction.