Carlton Smith
Chesapeake Beach,MD
Summary
Dedicated to improving user experiences and productivity by keeping systems running smoothly and resolving issues quickly. Good communicator and multitasker with an organized approach and strong customer service skills. Efficient worker offering customer service expertise combined with detail-oriented nature and excellent time-management skills. Organized and dependable with good problem-solving skills and self-directed attitude. Committed to maintaining high levels of customer service in all interactions. Hardworking and passionate job seeker with strong organizational skills eager to secure a entry-level position. Ready to help team achieve company goals and always willing to learn more!
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Outback Steakhouse
05.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Promoted positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Served food and beverages promptly with focused attention to customer needs.
- Managed and motivated employees to be productive and engaged in work.
- Spearheaded successful catering events, resulting in repeat business and increased brand recognition.
- Boosted overall event attendance by implementing targeted marketing strategies.
Food Runner/Main Grill Cook
Chesapeake Waterpark
06.2013 - 08.2014
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at th park.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Education
No Degree - Hospitality
Bloomin' Brands Inc. University
Prince Frederick, MDLicenses & Certifications - Responsive Web Design
FreeCodeCamp
06.2023
No Degree - Computer Science
HarvardX Online
01.2023
No Degree - Business Administration And Management
Ramapo College of New Jersey
08.2018
Skills
- Customer Satisfaction
- Customer Experience
- Sales
- Customer Support
- Professional Skills
- Business Communications
- English
- Teamwork
- Communication
- Python (Programming Language)
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Service prioritization
- Performance Improvement
- Relationship Management
- Customer Service
- Programming
- Critical Thinking
- Flexible Schedule
- Coding skills
- Coding and design
- Coding knowledge
- Customer service skills
- Call Center Customer Service
- Team Management
- Basic HTML understanding
- CSS, HTML
- HTML, CSS, JavaScript
- Web development experience
- Responsive Web Design
Languages
Dutch
Limited Working
Certification
Responsive Web Design - freeCodeCamp
Timeline
Server
Outback Steakhouse
05.2019 - Current
Food Runner/Main Grill Cook
Chesapeake Waterpark
06.2013 - 08.2014
No Degree - Hospitality
Bloomin' Brands Inc. University
Licenses & Certifications - Responsive Web Design
FreeCodeCamp
No Degree - Computer Science
HarvardX Online
No Degree - Business Administration And Management
Ramapo College of New Jersey
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