Zakiya Barbour
Murfreesboro
Summary
Experienced in a fast-paced restaurant environment, honed customer service and multitasking skills to deliver exceptional results. Ability to handle multiple responsibilities while maintaining a positive and professional attitude sets apart. Eager to transition into a new field, leveraging expertise in effective communication and team collaboration to make a meaningful impact.
Overview
7
7
years of professional experience
Work History
Server
Toot's Good Food & Fun Restaurant
12.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Customer Service Cashier
Walmart Supercenter
05.2022 - Current
- Handled customer complaints and kept the checkout area clean and tidy
- Maintained customer satisfaction by promptly and professionally handling many different departments product returns
- Assisted customers in locating and selecting merchandise in any store department
- Trained new team members on how to use the POS system, customer service strategies, and sales objectives
- Kept track of transactions and greeted customers as they entered and exited the establishment
- Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
- Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift
- Trained as Cashier, self-checkout associate and a returner, that provided backup coverage to ensure that customers received the best possible service
- Checked customer prices and processed sales by scanning barcodes
- Collaborated with Team Leads to resolve issues and address customer concerns
- Served the needs of more than 300 customers in a busy and fast-paced environment
- Restocked, arranged, and organized merchandise in the front lanes to increase product sales
- Helped customers by answering their questions and completing their requests
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales
- Requested official identification and verified details, adhering to strict legal standards for underage sales for alcohol, tobacco, movie and medication purchases
Extended School Program Staff
Murfreesboro City Schools
12.2023 - 09.2024
- Regularly communicated with school administrators to provide updates on classroom progress and discuss any concerns relating to student performance or behavior.
- Monitored student behavior during lunch periods or recesses, ensuring student safety while promoting positive social interactions among peers.
- Contributed ideas for curriculum improvement during staff meetings, resulting in more comprehensive lesson plans that better met the needs of all learners.
- Assisted in the planning and execution of school-wide events, fostering a sense of community and school spirit.
- Developed strong relationships with students, fostering trust and open communication vital for academic growth.
- Enhanced student participation by incorporating interactive activities and group projects into the curriculum.
Carhop
Sonic Drive-In
05.2018 - 07.2021
- Assisted customers in making menu selections by providing food complementing information
- Performed shift change tasks to keep the store organized and efficient each day
- Completed the company's training program in record time
- Used both manual and electric appliances to clean, peel, slice, and trim food
- Kept the food preparation areas clean, sanitized, and well-organized
- Customer wait times were reduced by 2 minutes
- Thoroughly washed and sanitized all dishes, glassware, and silverware after each use
- Worked with my team to meet all of the food service needs for over 600 customers per day
- Delivered orders balanced on trays weighing over 15 lbs to cars
- I'm making good use of my point-of-sale system
- I'm in charge of cash, credit, and gift card purchases
- Kept the food preparation zones clean, sanitized, and well-organized to increase store efficiency
- Peeled, sliced, and trimmed food using both manual and electric appliances
- Washed and sanitized the dishes, glassware, and silverware to keep customers safe after each use
- Double-checked orders for accuracy and bagged meals for transport
Education
No Degree - Health Administration
Middle Tennessee State University
Murfreesboro, TN05-2027
High School Diploma -
North Side High School
Jackson, TN05-2021
Skills
- Strong work ethic
- Customer satisfaction
- Health and safety
- Good communication
- Exceptional customer service
- Cash handling
- Drive-thru experience
- Positive reinforcement
- Patience and composure
- Guest engagement
- Cash register operation
- Guest satisfaction
- Professional appearance
- Customer complaint resolution
Salem Elementary ESP Staff of the Year
Received an award for staff of the year after effectively building relations with my students. I was awarded for my dedication to make sure all students were included and heard. I created many engaging activities that they would enjoy doing and alternated the different suggestions. They viewed me as their safe space and an open-book whenever facing challenges.
Timeline
Server
Toot's Good Food & Fun Restaurant
12.2024 - Current
Extended School Program Staff
Murfreesboro City Schools
12.2023 - 09.2024
Customer Service Cashier
Walmart Supercenter
05.2022 - Current
Carhop
Sonic Drive-In
05.2018 - 07.2021
No Degree - Health Administration
Middle Tennessee State University
High School Diploma -
North Side High School
Similar Profiles
Gabrielle PackerGabrielle Packer
Manager at Good 2 Go Food And FunManager at Good 2 Go Food And Fun
Delaney WalkerDelaney Walker
Hostess/ Cashier at Toot's RestaurantHostess/ Cashier at Toot's Restaurant
Edna Adoley NuyekpeEdna Adoley Nuyekpe
Kitchen Staff Member at Good Food RestaurantKitchen Staff Member at Good Food Restaurant