Zakiya Barbour
Murfreesboro
Summary
Experienced in a fast-paced restaurant environment, honed customer service and multitasking skills to deliver exceptional results. Ability to handle multiple responsibilities while maintaining a positive and professional attitude sets apart. Eager to transition into a new field, leveraging expertise in effective communication and team collaboration to make a meaningful impact.
Overview
7
7
years of professional experience
Work History
Server
Toot's Good Food & Fun Restaurant
Smyrna, TN
12.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Customer Service Cashier
Walmart Supercenter
Jackson, US
05.2022 - Current
- Handled customer complaints and kept the checkout area clean and tidy
- Maintained customer satisfaction by promptly and professionally handling many different departments product returns
- Assisted customers in locating and selecting merchandise in any store department
- Trained new team members on how to use the POS system, customer service strategies, and sales objectives
- Kept track of transactions and greeted customers as they entered and exited the establishment
- Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
- Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift
- Trained as Cashier, self-checkout associate and a returner, that provided backup coverage to ensure that customers received the best possible service
- Checked customer prices and processed sales by scanning barcodes
- Collaborated with Team Leads to resolve issues and address customer concerns
- Served the needs of more than 300 customers in a busy and fast-paced environment
- Restocked, arranged, and organized merchandise in the front lanes to increase product sales
- Helped customers by answering their questions and completing their requests
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales
- Requested official identification and verified details, adhering to strict legal standards for underage sales for alcohol, tobacco, movie and medication purchases
Extended School Program Staff
Murfreesboro City Schools
Murfreesboro, TN
12.2023 - 09.2024
- Regularly communicated with school administrators to provide updates on classroom progress and discuss any concerns relating to student performance or behavior.
- Monitored student behavior during lunch periods or recesses, ensuring student safety while promoting positive social interactions among peers.
- Contributed ideas for curriculum improvement during staff meetings, resulting in more comprehensive lesson plans that better met the needs of all learners.
- Assisted in the planning and execution of school-wide events, fostering a sense of community and school spirit.
- Developed strong relationships with students, fostering trust and open communication vital for academic growth.
- Enhanced student participation by incorporating interactive activities and group projects into the curriculum.
Carhop
Sonic Drive-In
Jackson, US
05.2018 - 07.2021
- Assisted customers in making menu selections by providing food complementing information
- Performed shift change tasks to keep the store organized and efficient each day
- Completed the company's training program in record time
- Used both manual and electric appliances to clean, peel, slice, and trim food
- Kept the food preparation areas clean, sanitized, and well-organized
- Customer wait times were reduced by 2 minutes
- Thoroughly washed and sanitized all dishes, glassware, and silverware after each use
- Worked with my team to meet all of the food service needs for over 600 customers per day
- Delivered orders balanced on trays weighing over 15 lbs to cars
- I'm making good use of my point-of-sale system
- I'm in charge of cash, credit, and gift card purchases
- Kept the food preparation zones clean, sanitized, and well-organized to increase store efficiency
- Peeled, sliced, and trimmed food using both manual and electric appliances
- Washed and sanitized the dishes, glassware, and silverware to keep customers safe after each use
- Double-checked orders for accuracy and bagged meals for transport
Education
No Degree - Health Administration
Middle Tennessee State University
Murfreesboro, TN05-2027
High School Diploma -
North Side High School
Jackson, TN05-2021
Skills
- Strong work ethic
- Customer satisfaction
- Health and safety
- Good communication
- Exceptional customer service
- Cash handling
- Drive-thru experience
- Positive reinforcement
- Patience and composure
- Guest engagement
- Cash register operation
- Guest satisfaction
- Professional appearance
- Customer complaint resolution
Salem Elementary ESP Staff of the Year
Received an award for staff of the year after effectively building relations with my students. I was awarded for my dedication to make sure all students were included and heard. I created many engaging activities that they would enjoy doing and alternated the different suggestions. They viewed me as their safe space and an open-book whenever facing challenges.
Timeline
Server
Toot's Good Food & Fun Restaurant
12.2024 - Current
Extended School Program Staff
Murfreesboro City Schools
12.2023 - 09.2024
Customer Service Cashier
Walmart Supercenter
05.2022 - Current
Carhop
Sonic Drive-In
05.2018 - 07.2021
No Degree - Health Administration
Middle Tennessee State University
High School Diploma -
North Side High School