Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samuel Palmero

Kissimmee,FL

Summary

Experienced professional with 10 years in customer service, team leadership, and operations management, skilled at overseeing high-performing teams and optimizing processes to ensure efficiency and customer satisfaction. Proven track record in resolving complex customer issues, driving productivity, and meeting service level agreements (SLAs). Adept at providing training and support to enhance team performance and foster a collaborative work environment

Overview

5
5
years of professional experience

Work History

Order Support Agent

Best Buy
08.2021 - Current
  • Managed escalated customer service inquiries, resolving complex issues related to product functionality, order fulfillment, and delivery logistics.
  • Oversaw team operations, ensuring timely resolution of customer inquiries and adherence to service level agreements (SLAs) with a response time of 24 hours or less.
  • Identified sales opportunities through data-driven insights, analyzing customer feedback and service trends to align with evolving product offerings and promotional strategies.
  • Supported cross-functional project management efforts, ensuring alignment with client specifications and driving on-time, successful product deliveries.
  • Cultivated strong client relationships through proactive communication and issue resolution, while supporting business development initiatives and managing case files to streamline operational workflows.

Front End Supervisor

Best Buy Co Inc.
10.2019 - 09.2020
  • Supervised a 28-member front-end team during the pandemic, optimizing task assignments, achieving budgetary goals, and fostering a collaborative and efficient work environment.
  • Provided comprehensive training, mentorship, and support, promoting employee development, engagement, and retention.
  • Resolved customer concerns promptly, enhancing customer satisfaction and loyalty through proactive issue resolution and follow-up.
  • Managed cash operations across 28 checkout stations, ensuring secure cash handling procedures and minimizing discrepancies.
  • Consistently exceeded sales targets and upheld high customer service standards, demonstrating a commitment to operational excellence and service quality.

Education

Bachelor of Science - Business Administration And Management

Valencia College
Orlando, FL
08.2022

Skills

  • Order Management
  • Data Analysis & Reporting
  • System Troubleshooting
  • Quality Audits
  • Virtual Communication Tools
  • Training & Development
  • Leadership
  • Customer Service Excellence
  • Problem-Solving
  • Collaboration
  • Time Management
  • Communication

Languages

Spanish
Full Professional
Portuguese
Native or Bilingual
Latin
Full Professional
Japanese
Limited Working
French
Limited Working

Timeline

Order Support Agent

Best Buy
08.2021 - Current

Front End Supervisor

Best Buy Co Inc.
10.2019 - 09.2020

Bachelor of Science - Business Administration And Management

Valencia College

Similar Profiles

CREATE PROFILE
Samuel Palmero