Carlos Alvarenga
Van Nuys,CA
Summary
Customer-oriented cashier and shift lead with over 6 years of experience in retail service. Proficient in cash handling, customer assistance, and maintaining organized checkout areas. Strong communication and problem-solving skills, with a proven track record in training and developing effective training programs. Recognized for adaptability under pressure and commitment to enhancing customer experiences.
Overview
9
9
years of professional experience
Work History
Electrician
LTV electric inc
Encino, CA
09.2022 - 11.2024
- Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
- Installed conduit for new wiring systems in commercial buildings.
- Repaired or replaced worn or defective parts using hand tools and power tools.
- Installed conduit and ran wire.
- Pulled insulated wires or cables through conduits to complete circuits.
- Helped install new panels.
- Tested continuity of circuits with testing devices such as ohmmeters, voltmeters and ammeters.
- Installed new light fixtures.
- Ran new wires for panels 120v, 240v, 277v.
- Installed gfci/regular outlets.
Expo Line
Broken Yolk Cafe
La Verne, United States
06.2022 - 09.2022
- Greeted visitors, answered questions.
- Provided detailed information about available food and products.
- Maintained a neat and organized work area throughout each shift.
- Collected customer feedback in order to improve service.
- Managed inventory of materials and food needed for each shift.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Barista
Broken Yolk Cafe
La Verne, United States
06.2022 - 09.2022
- Assisted customers with inquiries, billing issues, and technical support
- Resolved customer complaints and ensured customer satisfaction
- Processed service orders and maintained accurate customer records
- Provided product information and promoted additional services
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Utilized POS system to receive and process customer payments.
- Described menu items to customers and suggested appealing products.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
Shift Leader
california chicken cafe
Encino, United States
12.2016 - 06.2022
- Provided excellent customer service by assisting customers with their purchases and answering inquiries
- Operated cash register and processed customer transactions accurately and efficiently
- Maintained cleanliness and organization of the checkout area
- Handled customer complaints and resolved issues in a professional manner
- Conducted training sessions for new service staff on product knowledge and customer service policies.
- Developed comprehensive training materials, including manuals, handbooks, PowerPoint presentations and interactive activities.
- Provided guidance and support to new hires during their onboarding process.
- Monitored the progress of trainees by providing feedback on job-related tasks.
- Ensured compliance with all safety regulations while conducting training exercises.
- Created assessment tools such as quizzes and tests to evaluate trainee understanding of course material.
- Maintained records of all completed training sessions, including attendance sheets and evaluation forms.
- Developed strategies for continuous improvement based on feedback from previous trainings.
- Coached employees on proper use of equipment used in customer service roles.
- Facilitated group discussions between management and frontline staff members about customer service issues.
- Facilitated on-boarding process to coach new employees on company procedures and duties.
- Cultivated lasting relationships with other employees in various departments throughout organization.
- Explained goals and expectations required of trainees.
- Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Supervised, evaluated or referred instructors to skill development classes.
- Supervised daily operations and ensured team adherence to service standards.
- Trained new staff on food safety protocols and customer service best practices.
- Managed inventory levels and coordinated stock replenishment for kitchen supplies.
- Collaborated with management on special events and promotional activities planning.
Electrician
Va Electric LLC
Los Angeles, California
11.2024 - 02.2026
- Installed wiring and electrical systems in residential and commercial buildings.
- Conducted regular inspections to ensure compliance with electrical codes and safety standards.
- Diagnosed electrical issues using testing equipment and resolved complex problems efficiently.
- Collaborated with contractors to coordinate electrical installations and upgrades on projects.
- Maintained inventory of electrical supplies and ordered materials as needed for projects.
- Responded promptly to emergency service calls for repairs and troubleshooting needs.
- Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
- Installed conduit, wire and motor controls.
- Connected wires to circuit breakers, transformers, or other components.
- Repaired or replaced worn or defective parts using hand tools and power tools.
- Installed grounding system per NEC code requirements.
- Oversaw project details and adhered to diagnosis, wiring and OSHA regulations.
- Pulled insulated wires or cables through conduits to complete circuits.
Shift lead
Corner Grill and Bakery
Claremont, California
06.2024 - 06.2025
- Trained new employees on food safety and customer service standards.
- Supervised kitchen staff during peak hours to ensure efficient service.
- Coordinated daily shift schedules to optimize team workflow.
- Resolved customer complaints promptly to enhance dining experience.
- Assisted in the training of new employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Completed opening and closing duties to facilitate business operations.
- Handled cash register transactions accurately while providing excellent customer service.
- Resolved customer complaints and reported issues to senior management.
- Supervised staff during shift changes and ensured transition went smoothly.
- Reinforced rules to promote superior employee performance.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Participated in weekly meetings with management team to discuss strategies and goals.
- Trained new employees on company policies, procedures, and job duties.
Education
High School Diploma -
Will Rogers High School
Van Nuys, CA06.2019
Skills
- Cash handling
- Customer service
- Point of sale systems
- Product knowledge
- Conflict resolution
- Communication skills
- Attention to detail
- Time management
- Coaching and training
- Customer assistance
- Relationship building
- New hire training
- Role playing
- Assignment delegation
- Team exercises
- Virtual learning management
- Leadership development
- Employee interviewing
- Job skill development
- Public speaking
- Training materials and manuals
- Clear communication
- Decision-making strategies
- Special needs clientele
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
- Allison Arguelles 1(949) 652-0075
- Jocelyn Regalado 1(818) 261-2199
- Jose Rangel 1(747) 774-5800
- Julio Valencia 1(323) 637-7235
Timeline
Electrician
Va Electric LLC
11.2024 - 02.2026
Shift lead
Corner Grill and Bakery
06.2024 - 06.2025
Electrician
LTV electric inc
09.2022 - 11.2024
Expo Line
Broken Yolk Cafe
06.2022 - 09.2022
Barista
Broken Yolk Cafe
06.2022 - 09.2022
Shift Leader
california chicken cafe
12.2016 - 06.2022
High School Diploma -
Will Rogers High School