Hannah Waggoner
Grandview,WA
Summary
Detail-oriented Case Manager dedicated to providing assistance to individuals and families in need. Proficient in assessing individual circumstances, identifying resources and developing plans of action to deliver support. Proven ability to work independently and collaboratively with diverse stakeholders. Team player with strong organizational skills.
Hard-working and dependable with ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Case Manager
Lourdes Counseling Center
Richland, WA
07.2021 - Current
- Assessed community needs and identified resources for social and community service programs.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Residential Case Manager
Lourdes Counseling Center
Richland, WA
07.2021 - Current
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Assessed risk factors of patients and made referrals for further services.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Provided leadership, guidance and support to staff members.
Education
Master of Arts - Human Services
Liberty University
Lynchburg, VA08.2023
Master of Social Work - Social Work
Winthrop University
Rock Hill, SC08.2024
Bachelor of Science - Interdisciplinary Studies: Social Work & Psycholog
Liberty University
Lynchburg, VA12.2019
Skills
- Emotional Awareness
- Eligibility Assessments
- Direct Patient Care
- Patient Assessments
- Progress Evaluation
- Telephone Etiquette
- Insurance Regulations
- Treatment Planning
- Income Verification
- Crisis Intervention
- Conflict Resolution
- Client Empowerment
Affiliations
Agency Affiliated
COVID-19 Vaccinated
Certification
CPR/BLS certified (September 2023)
Timeline
Case Manager
Lourdes Counseling Center
07.2021 - Current
Residential Case Manager
Lourdes Counseling Center
07.2021 - Current
Master of Arts - Human Services
Liberty University
Master of Social Work - Social Work
Winthrop University
Bachelor of Science - Interdisciplinary Studies: Social Work & Psycholog
Liberty University