Carlos Castañeda
Seattle,WA
Summary
Hardworking Service Porter aiming to apply years of dealership support and customer satisfaction. Well-versed in generating service tickets and supporting parts and service department members to achieve exceptional service.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Service Porter
Mercedes Benz
Seattle , Washington
02.2022 - 07.2022
- Communicated with coworkers and managers about completed duties.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Cleaned and organized service drive , service car lots, and service vans lot.
- Cleaned and organized sprinter shop , did PDI’s, and helped with big tickets.
- Moved cars around lot to increase space efficiency.
- Parked and retrieved cars according to customer needs.
- Patrolled parking areas regularly to identify security, safety or vehicle concerns.
- Escorted drivers to vehicles and helped load or carry large items.
- Moved up from porter to technician in training
Body Shop Technician
Kolor Customs
Auburn , WA
06.2020 - 02.2022
- Replaced and repaired vehicle parts according to work order instructions.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Inspected new parts and areas of repair to verify correctness and quality.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Received and logged incoming parts orders.
- Performed routine maintenance and repairs using hand and power tools to maximize reliability.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Security
Allied Universal
Seattle , Washington
03.2021 - 06.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reported suspicious activities and persons to law enforcement.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Reported irregularities such as fire and safety hazards to maintenance.
Education
High School Diploma -
Chief Sealth International High School
Seattle, WA06.2022
Skills
- Materials Storage
- Running Errands
- Chemical Cleaners
- Service Quality
- Hand Tools
- Damage Prevention
- Business Operations
- Critical Thinking
- Customer Service
- Equipment Repair
- Positive Team Player
- Customer Inquiries
Accomplishments
- Collaborated with team of 3 in the development of restoring vehicles .
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Service Porter
Mercedes Benz
02.2022 - 07.2022
Security
Allied Universal
03.2021 - 06.2021
Body Shop Technician
Kolor Customs
06.2020 - 02.2022
High School Diploma -
Chief Sealth International High School
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