Carlos Chavez
Los Angeles,CA
Summary
To obtain a position that will allow me to utilize my strong organizational abilities, extensive customer service and communicational skills experience in a professional environment where there is room for advancement.
Overview
12
12
years of professional experience
Work History
Cashier/Customer Service Representative
Yama Sushi Marketplace
05.2024 - Current
- Greeted customers entering store and responded promptly to customer needs while making product recommendations to increase sales.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Prepped, Packaged and bagged customer orders to ensure safe transport and efficient service during checkout.
- Restocked, rotate and organize all merchandise in coolers, freezers and shelves.
- Maintained clean and orderly checkout areas and throughout the store by mopping floors, emptying trash cans and wiping down surfaces.
IHSS Care Provider
County Of Los Angeles - Department Of Public Social Services
09.2022 - Current
- Monitor client health by performing routine pulse, temperature and blood pressure checks.
- Perform laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assist patient with bathing, grooming, dressing, and oral hygiene care in private residence.
- Assist client with daily living needs to maintain self-esteem and general wellness.
- Provide transportation for client to medical appointments, organized events, and other necessary outings.
- Replace bandages, dressings, and binders to care for wounds and encourage healing.
Assistant Manager
Jersey Mike's Subs
12.2012 - 10.2022
- Managed customer service inquiries, complaints, concerns and conflicts between team members in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations, workflows and shift coverage to meet expected business demands.
- Operated point-of-sale (POS) system for customer transactions, handled cash payments and processed cash deposits while maintaining accurate records.
- Maintained inventory accuracy by assisting and managing food, paper, and labor cost while reconciling discrepancies.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Customer Service Manager
Souplantation
01.2013 - 02.2016
- Provided exceptional customer service and procedures to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Overseeing daily operations, managing staff, ensuring food quality and safety, handling customer service, and maintaining a positive dining experience for guests.
- Evaluated employee job performance and motivated staff to improve skills and productivity.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Century High School
Los Angeles, CASkills
Interpersonal Relations
Decision-Making
Customer Service
Safety Compliance
Client Satisfaction
Problem-Solving
Creative Thinking
Teamwork and Collaboration
Clear Communication
Time Management
Documentation
Organizational Skills
Bilingual
- English
- Spanish
Timeline
Cashier/Customer Service Representative
Yama Sushi Marketplace
05.2024 - Current
IHSS Care Provider
County Of Los Angeles - Department Of Public Social Services
09.2022 - Current
Customer Service Manager
Souplantation
01.2013 - 02.2016
Assistant Manager
Jersey Mike's Subs
12.2012 - 10.2022
Century High School