Janiya Boyton
Columbus
Summary
Detail-oriented and service-driven professional with hands-on experience in customer-facing roles across retail and food service settings. Demonstrates strong proficiency in communication, problem-solving, and operational efficiency within high-volume environments. Consistently maintains professionalism, accuracy, and a strong work ethic while contributing to team success and positive customer experiences.
Overview
4
4
years of professional experience
Work History
Cashier/Customer Service Representative
Kroger
Columbus
05.2023 - Current
- Delivered efficient and accurate checkout service while maintaining a positive customer experience in a fast-paced retail environment
- Demonstrated strong attention to detail when handling transactions, pricing items, and processing payments
- Resolved customer concerns and questions professionally, escalating issues when necessary to ensure proper resolution
- Maintained knowledge of store promotions, policies, and procedures to provide accurate information to customers
- Assisted in maintaining store cleanliness, organization, and compliance with safety and sanitation standards
- Supported team operations by communicating effectively with coworkers and contributing to daily store goals
- Managed multiple tasks simultaneously, including scanning items, bagging groceries, and assisting customers at checkout
- Built strong customer relationships through consistent, friendly, and reliable service
Crew Member
Raising Cane's Restaurants
Columbus
10.2022 - 05.2023
- Provided fast, friendly, and accurate customer service in a high-volume, quick-service restaurant environment
- Prepared and served food items according to company standards while maintaining consistency and quality
- Operated the cash register efficiently, handling cash, card, and mobile payments with accuracy
- Maintained clean and sanitary workstations, dining areas, and equipment in compliance with food safety standards
- Worked collaboratively with team members to ensure timely order fulfillment and smooth restaurant operations
- Communicated effectively with customers and coworkers to ensure orders were correct and issues were resolved quickly
- Managed multiple responsibilities in a fast-paced setting while maintaining professionalism and attention to detail
- Followed company procedures for food preparation, safety, and customer service to ensure a positive guest experience
Education
Whetstone Highechool
Columbus, OHSome College (No Degree) - Social Work
Wilberforce University
Wilberforce, OHSkills
- Customer service and guest relations
- Strong communication and interpersonal skills
- Cash handling and POS system experience
- Ability to work in fast-paced environments
- Teamwork and collaboration
- Problem-solving and conflict resolution
- Time management and multitasking
- Attention to detail and accuracy
- Food safety and sanitation practices
- Dependable, punctual, and hardworking
Accomplishments
- Stepful CCMA program
Timeline
Cashier/Customer Service Representative
Kroger
05.2023 - Current
Crew Member
Raising Cane's Restaurants
10.2022 - 05.2023
Whetstone Highechool
Some College (No Degree) - Social Work
Wilberforce University