Avion Henry
Mount Vernon,NY
Summary
Dynamic and dedicated customer service professional with extensive experience at Shoprite Store. Proven track record in cash handling and conflict resolution, consistently enhancing customer satisfaction. Skilled in training staff and fostering team collaboration, ensuring efficient operations and positive shopping experiences. Committed to maintaining high standards of professionalism and courtesy.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work History
Cashier/Customer Service Representative
Shoprite Store
New Rochelle, NY
01.2026 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at end of shift.
- Assisted customers with product inquiries, enhancing shopping experience.
- Handled returns and exchanges according to store policies, ensuring customer satisfaction.
- Ensured cleanliness and organization of checkout area for improved workflow.
- Trained new cashiers on operational procedures and customer service standards.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier/Cook
Chipotle
New Rochelle, NY
06.2025 - 11.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining cleanliness and organization of work area, adhering to health standards.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth operations during peak hours.
- Managed inventory levels by restocking supplies as needed to meet demand.
- Trained new cashiers on procedures and best practices for customer interactions.
- Monitored cash drawer for accuracy, ensuring all transactions were recorded properly.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cashier
Stop & Shop
Mount Vernon, NY
10.2023 - 02.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided product information.
- Maintained cleanliness and organization of checkout areas.
- Collaborated with team members to improve service delivery.
- Handled cash, credit, and debit transactions accurately.
- Resolved customer complaints promptly to ensure satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Steam Academy
Mount Vernon, NY06.2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Team collaboration
- Customer service excellence
- Money handling
- Customer relations
- Professionalism and courtesy
- Payment processing
- Conflict resolution
- Refunds and exchanges
- Staff training
- Guest inquiries
- ID verification
- Sales expertise
Timeline
Cashier/Customer Service Representative
Shoprite Store
01.2026 - Current
Cashier/Cook
Chipotle
06.2025 - 11.2025
Cashier
Stop & Shop
10.2023 - 02.2024
High School Diploma -
Steam Academy