Carlos Condes
Oregon,IL
Summary
Dynamic hospitality professional with extensive experience at Nobu Hotels, excelling in personalized guest service and problem-solving. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in managing household operations and maintaining high cleanliness standards, ensuring memorable experiences for guests. Adaptable and proficient in time management, consistently delivering exceptional results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
F&B Supervisor
Dos Amigos Restaurants
Oregon, IL
08.2022 - Current
- Assisted in overseeing daily operations to ensure smooth service delivery.
- Supported team in maintaining cleanliness and organization of dining areas.
- Learned and adhered to food safety and sanitation standards consistently.
- Collaborated with kitchen staff to enhance menu knowledge and service efficiency.
Server
Dos Amigos Restaurants
Oregon, IL
07.2022 - 08.2022
- Provided exceptional customer service, resulting in positive dining experiences for guests.
- Managed food and beverage orders efficiently, ensuring timely delivery to tables.
- Assisted in training new servers on menu knowledge and service standards.
- Maintained cleanliness of dining area, adhering to health and safety regulations.
- Handled customer inquiries and complaints professionally, enhancing guest satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Fuego Mar
Senoia, GA
04.2021 - 08.2022
- Collaborated with kitchen staff to ensure accurate order fulfillment and presentation.
- Upsold menu items effectively, contributing to overall restaurant profitability.
- Participated in team meetings to discuss operational improvements and service strategies.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Butler
Nobu Hotels
San Lucas, Mexico
02.2020 - 03.2021
- Provided exceptional personalized service to guests, ensuring comfort and satisfaction.
- Managed household inventory, coordinating timely procurement of supplies and essentials.
- Assisted in planning and executing formal events, maintaining high standards of hospitality.
- Developed efficient daily routines for household operations, enhancing overall efficiency.
- Oversaw housekeeping tasks, ensuring cleanliness and organization throughout the residence.
- Collaborated with chefs to curate bespoke dining experiences tailored to guest tastes.
- Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
Butler
Grand Velas Los Cabos
San Lucas, Mexico
02.2018 - 02.2020
- Implemented systems for tracking guest preferences, personalizing experiences for repeat visits.
- Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
- Collaborated with other household staff members to ensure cohesive operation of all domestic matters.
- Enhanced guest experiences by providing personalized and attentive services as per their preferences.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Ensured seamless operations in the household by efficiently managing day-to-day tasks, including cleaning, cooking, and laundry.
Education
Bachelor of Business Administration - Business Administration
Ignacio M Altamirano
Toluca,Mex06.1999
Skills
Customer Service
Problem Solving
Team Work Oriented
Communication
Adaptability
Good computers skills
Time Management
Certification
ServSafe
F&B Management
BarSafe
Languages
English
Full Professional
Timeline
F&B Supervisor
Dos Amigos Restaurants
08.2022 - Current
Server
Dos Amigos Restaurants
07.2022 - 08.2022
Server
Fuego Mar
04.2021 - 08.2022
Butler
Nobu Hotels
02.2020 - 03.2021
Butler
Grand Velas Los Cabos
02.2018 - 02.2020
Bachelor of Business Administration - Business Administration
Ignacio M Altamirano