Joan Hidalgo
Dallas,TX
Summary
Proven leader in hospitality and engineering, adept at enhancing customer satisfaction and streamlining operations, notably at Hyatt Regency Dallas. Excelled in food and beverage operations, critical thinking, and team collaboration, achieving significant waste reduction and improved service quality. Skilled in Microsoft Excel and staff management, consistently fostering a culture of excellence and efficiency.
Overview
6
6
years of professional experience
Work History
F&B Supervisor
Hyatt Regency Dallas At Reunion
07.2023 - Current
- Reduced waste by implementing proper portion control measures and adjusting procurement practices as needed.
- Optimized scheduling processes to ensure adequate staffing levels during peak hours while controlling labor costs effectively.
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Developed positive relationships with guests, addressing concerns promptly and professionally to enhance overall experience.
- Improved customer satisfaction by ensuring prompt and accurate service in a fast-paced environment.
- Conducted regular equipment maintenance checks, proactively addressing issues before they impacted service quality or safety standards.
- Contributed to a positive work environment by consistently demonstrating professionalism, respect, and genuine care for staff and guests alike.
- Streamlined inventory management with diligent tracking and regular communication with suppliers to ensure adequate stock levels.
Sales Coordinator
Hyundai And Kia
01.2022 - 12.2022
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Guest Experience Expert
Courtyard By Marriott
06.2019 - 08.2021
- Enhanced guest satisfaction by addressing and resolving concerns promptly and professionally.
- Streamlined check-in process for improved efficiency and reduced wait times.
- Managed inventory of supplies to maintain adequate stock for daily operations, reducing costs from excess ordering or waste.
- Coordinated smooth communication between departments for seamless guest services delivery.
Quality Control Engineer Trainee
Flowserve
07.2018 - 07.2019
- Streamlined the documentation process by creating standardized templates for reporting test results, ensuring consistency and accuracy across all reports.
- Performed routine audits of production processes, identifying areas for improvement and working with team members to address any issues promptly.
- Partnered with design engineers during the prototyping phase to identify potential issues early in the development process, saving time and resources later on.
- Improved product quality by implementing new inspection techniques and procedures.
Education
Master Of Engineering Management - Engineering Mechanics
Industrial Engineering
Universidad Autónoma Santo DomingoHigher Technician Industrial Mechanics - Industrial Mechanics
Institute Technological, Dr. Fabio Amable Mota
Dominican Republic09.2018
Skills
- Food and Beverage Operations
- Scheduling Staff
- Sanitation Standards
- Food presentation
- Cost Control
- ABC standards
- Customer Service
- Critical Thinking
- Team Collaboration
- Microsoft Excel
- Food and Beverage Service
- Staff Management
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
F&B Supervisor
Hyatt Regency Dallas At Reunion
07.2023 - Current
Sales Coordinator
Hyundai And Kia
01.2022 - 12.2022
Guest Experience Expert
Courtyard By Marriott
06.2019 - 08.2021
Quality Control Engineer Trainee
Flowserve
07.2018 - 07.2019
Master Of Engineering Management - Engineering Mechanics
Industrial Engineering
Higher Technician Industrial Mechanics - Industrial Mechanics
Institute Technological, Dr. Fabio Amable Mota