CARLOS CONTRERAS
HANNOVER PARK,IL
Summary
Proven banquet server with a track record of delivering exceptional customer service and maintaining high standards of food safety. Excelled in fast-paced environments at Hyatt Regency Schaumburg, showcasing strong teamwork and adaptive problem-solving skills. Demonstrated ability to improve event efficiency and guest satisfaction, contributing to a 20% increase in repeat business. Energetic Banquet Server with high personal appearance standards and excellent customer service skills. Transports food without error and in accordance with health guidelines. Always prompt and ready to work, help team and exceed guest expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Banquet Server on Call
Hyatt Regency Schaumburg
09.2023 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Close up tables
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained flexible work schedule to meet event needs.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
Banquet Server on Call / Houseman
Holiday Inn Suites
09.2023 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Breakdown event
AMAZON INC
AMBASADOR
05.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Banquet Server on Call
Levy Milwaukee
08.2021 - 12.2022
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Carried out professional service, retaining polite and friendly approach at all times.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
Education
High School Diploma -
Colegio Juan Maldonado
San Cristobal Venezuela10.2000
Skills
- Strong teamwork
- Time Management
- Customer Service
- Table setting knowledge
- Food Service
- Customer service focus
- Adaptive Problem Solving
- Clearing tables efficiently
- Event Setup and Breakdown
- Punctual and Reliable
- Flexible Schedule
- Physical coordination
- Clear Communication
- Event Setup
- Safe Food Handling
- Hospitality service expertise
- Food handling
- Service prioritization
- Arranging banquet hall
- Proper food handling
- Cash Handling
- Performance Improvement
- Bussing and Table Resets
- Station Setup and Restocking
- Order Accuracy
- Running Orders
- Team Collaboration
- Dining area maintenance
- Food Running
- Food safety understanding
- Food station setup
- Fluent in [Language]
- Tableside Service
- Table setting expertise
- Efficient serving
- Guest Relations
- Reliable transportation
- Bill computation
- Speech Clarity
Certification
- Beverage Alcohol Sellers and Servers education and Training, [State Illinois] -
Languages
English
Professional Working
Timeline
Banquet Server on Call
Hyatt Regency Schaumburg
09.2023 - Current
Banquet Server on Call / Houseman
Holiday Inn Suites
09.2023 - Current
Banquet Server on Call
Levy Milwaukee
08.2021 - 12.2022
AMAZON INC
AMBASADOR
05.2020 - Current
High School Diploma -
Colegio Juan Maldonado
- Beverage Alcohol Sellers and Servers education and Training, [State Illinois] -
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