Roberto Villalobos
Phoenix,AZ
Summary
Dynamic banquet server skilled in responsible alcohol service, beverage preparation, and event setup. Demonstrated ability to manage multiple tasks under pressure while enhancing team performance and guest experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Banquet Server on Call
The Phoenician Resort
Scottsdale, AZ
09.2021 - Current
- Delivered exceptional service during high-volume banquets, ensuring guest satisfaction and seamless event execution.
- Coordinated with kitchen staff to maintain timely food service and presentation standards for multiple events.
- Trained new banquet servers on service protocols and best practices, enhancing team efficiency and performance.
- Oversaw setup and breakdown of banquet areas, adhering to safety and cleanliness standards consistently.
Banquet Server/ Bartender on Call
Talking Stick Resort
Scottsdale, AZ
06.2011 - Current
- Coordinated table settings and ensured adherence to presentation standards.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Assisted with setup and breakdown of banquet spaces, optimizing workflow efficiency.
- Maintained cleanliness and organization of dining areas throughout events.
- Managed high-volume bar operations, ensuring timely service and customer satisfaction.
Education
Phoenix College
Phoenix, AZSkills
- Strong teamwork
- Time management
- Customer service
- Food service
- Responsible alcohol service
- Beverage preparation
- Event setup and breakdown
Certification
- TABC Certification
- Food Handler Certification
Timeline
Banquet Server on Call
The Phoenician Resort
09.2021 - Current
Banquet Server/ Bartender on Call
Talking Stick Resort
06.2011 - Current
Phoenix College