Overview
Work History
Education
Skills
Languages
Timeline
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CARLOS CRUZ

Clermont

Overview

11
11
years of professional experience

Work History

Customer Service Manager

Alliance Global Services
Clermont
10.2022 - 03.2025
  • Coordinated and oversaw new customer service team member training sessions
  • Shared relevant tools with customers as necessary to reduce support call frequency
  • Used web-based and proprietary knowledge bases to locate account and transaction information for customers and colleagues
  • Directed phone calls to shorten service time and steer conversations towards targeted solutions
  • Resolved customer inquiries, complaints, and issues providing insightful solutions
  • Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
  • Answered inbound calls to greet and assist customers with various needs and questions
  • Built strong knowledge of product line to assist customers in selecting products

Customer Service Representative

Aetna
Fort Lauderdale
08.2020 - 02.2021

Driver, Warehouse Orders

Fed Ex Ground
Boston
06.2018 - 10.2020
  • Loaded and unloaded delivery vehicles with care to ensure safe transport of products.
  • Operated standard warehouse equipment to assist with loading and unloading of deliveries.
  • Checked loads against shipping papers to verify contents and identify special handling requirements.

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Operator Machine
Boston
03.2014 - 08.2016
  • Operated equipment and machinery according to safety guidelines.

Education

High School Diploma - English

American Shs
01.2005

Skills

  • Customer service
  • Product expertise
  • Team training
  • Call handling

Languages

English, Bilingual or Proficient (C2)

Timeline

Customer Service Manager

Alliance Global Services
10.2022 - 03.2025

Customer Service Representative

Aetna
08.2020 - 02.2021

Driver, Warehouse Orders

Fed Ex Ground
06.2018 - 10.2020

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Operator Machine
03.2014 - 08.2016

High School Diploma - English

American Shs

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CARLOS CRUZ