CARLOS DELGADO
North Fort Myers,FL
Summary
Several years of experience in the food and beverage industry, including 3 years in management. Consistent record of producing outstanding business results. Strengths and expertise include the following: Creative problem-solving and skillful decision-making used to achieve operating goals in a high-energy, deadline-driven environment Proven ability to build, train, motivate and lead teams that meet or exceed expectations Effective vendor negotiation and relationship management skills Commitment to generating repeat and referral business through outstanding customer service Extensive knowledge of state-mandated rules and regulations governing restaurant operations
Results-driven engineering professional with strong track record in project management and technical expertise. Adept at leading cross-functional teams and delivering projects on time and within budget. Skilled in problem-solving, resource allocation, and stakeholder communication. Known for adaptability and consistent performance in high-pressure environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Project Engineer
Moss & Associates
Fort Lauderdale, FL
12.2023 - Current
- Led cross-functional teams to deliver complex engineering projects on time and within budget.
- Developed and implemented project management methodologies to enhance operational efficiency.
- Mentored junior engineers and provided guidance on best practices in project execution.
- Analyzed project risks and developed mitigation strategies to ensure successful outcomes.
- Utilized advanced engineering software for design analysis and project tracking.
- Streamlined communication processes between departments to improve collaboration and information flow.
- Evaluated vendor performance and negotiated contracts to optimize resource allocation and costs.
- Identified potential risks early in the process, allowing proactive mitigation measures to prevent delays or setbacks.
- Reduced project completion times for increased client satisfaction by consistently meeting deadlines and delivering high-quality results.
- Navigated challenging situations through creative problem-solving abilities which often resulted in expedited resolutions.
- Oversaw worksite construction to coordinate with supervisors and guide projects.
- Ensured adherence to safety protocols and regulations, resulting in a safe work environment with minimal incidents throughout project duration.
- Calculated risks during project development and managed risks throughout projects.
- Optimized resource allocation for cost-effective project management, ensuring projects stayed within budget constraints.
- Collaborated with cross-functional teams for seamless integration of various components in large-scale engineering projects.
- Established strong working relationships with clients to ensure clear communication of expectations and requirements throughout the project lifecycle.
- Enhanced team productivity with regular progress meetings, thorough task allocation, and prioritization of tasks based on urgency and importance.
- Reviewed contractor proposals to determine favorable partnerships for on-time and under-budget project completion.
- Managed projects effectively to deliver finished work on time.
- Managed procurement processes to obtain necessary resources in a timely manner while maintaining strict compliance with company policies and industry regulations.
- Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
General Manager of Operations
NDM Hospitality
Pinecrest, FL
04.2017 - 11.2023
- Trained, coached and mentored staff to support smooth adoption of new training program.
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Partnered with vendors and suppliers to effectively manage and budget.
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed shift reports to understand current numbers and trends.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Store Associate
FedEx
Miami, FL
10.2015 - 02.2017
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted on packaging, shipping and receiving packages for customers to pick up.
Sales Associate
Roma Foods
Hialeah, FL
06.2015 - 09.2015
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
Warehouse, Merchandiser, Sales Associate
Grace Kennedy Foods
Miami, FL
01.2015 - 06.2015
- Develop and implement merchandising plans to assist in the marketing and promotion of foods at the clients location
- Was responsible for promoting and marketing food product by means of store displays
- Also assisted with the billing and pricing of food products and client food orders
- Took inventory daily, rotated products by using FIFO and removed and expired or damaged products
- Took weekly surveys of stores to forecast products and sales
- Reconciled purchase orders against goods received to confirm receipt and report defective products to suppliers
- Generate reports documenting defective materials, questionable conditions, and quality benchmark results
- Receive, store,and distribute material, tools, equipment ans supplies throughout warehouse to sustain manufacturing and production activities
- Ensured that all products were well organized and available to the clients choosing.
- Analyzed market trends to optimize product assortment and inventory management.
Assistant General Manager
The Counter
Aventura, FL
01.2013 - 01.2015
- Held overall accountability for all operations, including financial objectives, personnel management, customer service and product quality
- Managed 15-20 staff, including assistant general manager, executive chef,floor managers and banquet manager
- Prepared weekly P&L reports and provided forecasts to the controller and director of operations regarding progress toward budget goals
- Initiated weekly manager meetings to review P&L controllable expense status.
Manager
Jose Cuervo Tequileria
Miami, FL
01.2011 - 01.2013
- Managed and coached a staff of up to 50 employees, including supervisors
- Monitored and controlled labor and food costs and negotiated favorable prices from vendors to support profitable operations
- Ensuring efficient setup, accurate post-event billing, and allocation of gratuities to staff
- Managed all ordering and all vendor interactions including those handled by kitchen staff
- Developed and implemented systems to provide structure for the facility's operations
- Established a centralized resource book for managers,combining employee schedule requests, disciplinary actions and other essential information.
Manager
Shula's Bar & Grill
Miami, FL
01.2009 - 01.2011
- Managed three departments, with responsibility for more than $30,000 in cash on a daily basis
- Major areas of accountability included staffing and vendor management
- Maintained quality service and cost-effective operations during a period of extensive management change and challenging business conditions.
Education
High School Diploma -
Atlantic Southeastern Academy
Miami, FL07-2009
Skills
- Restaurant POS Systems: Aloha, Squirrel, Micros
- Microsoft Word & Excel
- Hiring and Onboarding
- Focus and Follow-Through
- Records Organization and Management
- Human Resources Oversight
- Corrective Actions
- Finance and Accounting Oversight
- Policy Development and Enforcement
- Motivational Leadership
- Workload Planning
- Business Leadership
- Design review
- Project closeout
- Site management
- Environmental regulations compliance
- Safety management
- Training and mentoring
- Project management
- Construction management
- Scope definition
- Engineering
- Documentation control
- Subcontracting management
- People management
- Schedule management
- Job material ordering
- Relationship building
- Asset management
- Estimating and bidding
- Submittal management
- SOW development
- Proficient in Procore
- Proficient in Bluebeam Revu
- RFI documentation
- Field support
- Planning and deployment
- Productivity tracking
- Change orders
- Relationship building
- Asset management
- Estimating and bidding
- Submittal management
- SOW development
- Proficient in Procore
- Proficient in Bluebeam Revu
- Proficient in Excel
- RFI documentation
- Field support
- Planning and deployment
- Productivity tracking
- Change orders
Accomplishments
- Supervised team of 97 staff members.
- Achieved the best Steritech score in South Florida 2 Quarters in a row through effectively helping with cleanliness and organization.
Certification
- ServSafe certified
- CPR certified
- OSHA F&B certified
- OSHA 30 certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Project Engineer
Moss & Associates
12.2023 - Current
General Manager of Operations
NDM Hospitality
04.2017 - 11.2023
Store Associate
FedEx
10.2015 - 02.2017
Sales Associate
Roma Foods
06.2015 - 09.2015
Warehouse, Merchandiser, Sales Associate
Grace Kennedy Foods
01.2015 - 06.2015
Assistant General Manager
The Counter
01.2013 - 01.2015
Manager
Jose Cuervo Tequileria
01.2011 - 01.2013
Manager
Shula's Bar & Grill
01.2009 - 01.2011
High School Diploma -
Atlantic Southeastern Academy