Carlos De Luna
San Antonio,TX
Summary
Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Certified Interior Cleaner
Cleaning Authority
10.2023 - Current
- Improved the overall appearance of clients'' homes and offices by meticulously cleaning carpets, upholstery, and draperies.
- Maintained open communication lines with clients to ensure their expectations were met or exceeded on every job.
- Developed customized cleaning plans tailored to individual client needs, ensuring optimal results for each space.
- Conducted pre-and post-cleaning inspections, addressing any concerns or issues promptly and professionally.
- Trained new employees in company procedures and best practices, promoting consistency in service quality across the team.
Sales Representative
Vivint Home Security And Solar
07.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Increased sales revenue by identifying and targeting high-potential accounts.
Nurses Aide
Medina Valley Health And Rehabilitation
05.2023 - 07.2023
- Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating a willingness to help others as needed.
- Earned recognition from patients, families, and supervisors for consistently displaying compassion, attentiveness, and dedication towards improving overall patient experience and satisfaction.
- Updated patient records accurately, enabling effective communication among healthcare providers for seamless care delivery.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Maintained a clean and sanitary environment for patients, ensuring infection control practices were followed diligently.
Personal Shopper
Sam's Club
05.2022 - 05.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Field Supervisor
Elite Performance Heating And Cooling
04.2020 - 05.2023
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Investigated issues and developed effective solutions.
- Built and nurtured relationships with customers and vendors to maximize profit potential.
- Inspected equipment and tools used for safe operation.
- Met with customers to resolve issues and build productive relationships.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
Customer Service Representative
Walgreens
09.2020 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
No Degree - Nursing
Southwest Texas Junior College
Eagle Pass, TXNo Degree - Nursing
Northwest Vista College
San Antonio, TXEagle Pass High School
Eagle Pass, TX06.2019
Skills
- Relationship Building
- Customer Service
- Efficient Cleaning Techniques
- Team Collaboration
- Productivity and Time Management
- Communication and Interpersonal Skills
Reference's
Brandon Wire
210-585-7316
bwire0414@gmail.com
Jaime De Luna
830-513-9500
Adriana Hahn
210-260-9176
Karina Healy
515-689-6188
Languages
Spanish
Full Professional
Timeline
Certified Interior Cleaner
Cleaning Authority
10.2023 - Current
Sales Representative
Vivint Home Security And Solar
07.2023 - Current
Nurses Aide
Medina Valley Health And Rehabilitation
05.2023 - 07.2023
Personal Shopper
Sam's Club
05.2022 - 05.2023
Customer Service Representative
Walgreens
09.2020 - 03.2021
Field Supervisor
Elite Performance Heating And Cooling
04.2020 - 05.2023
No Degree - Nursing
Southwest Texas Junior College
No Degree - Nursing
Northwest Vista College
Eagle Pass High School
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