Carlos Diaz
WESLACO,TX
Summary
Customer-oriented Operating partner with 23 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Operating Partner
Whataburger
Weslaco, Mercedes, Elsa, TX
09.2008 - Current
- Ensure company policy and Brand Equity Standards are followed
- Optimize profits by controlling food costs, and labor costs
- Hiring, training, and developing new hourly team members
- Increasing sales by ensuring guest satisfaction and prompt problem resolution
- Provide leadership and direction to all team members to ensure efficient operation
- Ensure food quality and availability
- Prepare and present hourly team member reviews
- Oversee and supervise all beverage purchasing
- Established clear performance goals and metrics for revenue, P&L, customer service, and customer retention for each retail unit
- Enhanced operational performance by developing effective business development strategies, systems, and procedures
- Coordinated monthly budgets, managed profit and loss, and consistently met desired margin targets
Manager
Whataburger
Weslaco
02.2001 - 09.2008
- Daily Operations
- Customer Service
- Employee Scheduling
- Hiring of Team
- Restaurant Administration
- Managed day-to-day operations, including supervision and assignment delegation for [Number]-member team
- Executed new training initiative to improve skills and develop leaders from within
- Led employee performance reviews and discussed improvement strategies with each team member
- Oversaw personnel recruitment, performance and scheduling
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns
Team Leader
Texas City, TX
10.1999 - 02.2001
- Daily Operations.
- Ensure Quality Standards.
- Demonstrate Fiscal Responsibility.
- Communicate Issues with Management.
- Maintain Cleaning and Sanitation Procedures.
- Achieve and Maintain Required Certifications.
- Restaurant Administration.
Team Member
Whataburger
Texas City, TX
01.1999 - 10.1999
- Daily Operations.
- Ensure Quality Standards.
- Open Communication with Management.
- Maintain Cleanliness.
- Achieve Station Certifications.
Education
Weslaco High School
Weslaco, TXSkills
- Inventory, Operations, Training, Scheduling, Payroll, Microsoft Word, Team Building, Inventory
- Management (10 years), restaurant
- Customer service-oriented
- Leadership
- Problem resolution
- Human resources management
- Relationship building
- Recruitment
- Budget development
- Exceptional interpersonal communication
- Conflict resolution
- Operations management
- Coaching and mentoring
Certification
ServSafe November 2018 to November 2023
Additional Information
- 9563759548 , Authorized to work in the US for any employer
Accomplishments
- Supervised team of 70 to 100 staff members 5 Managers 5 Team Leaders
- Have Promoted over 30 Team Leaders , 25 Manager 5 of them have been promoted to General Mangers
- 2009 was recognized for General Manager of the year
Timeline
Operating Partner
Whataburger
09.2008 - Current
Manager
Whataburger
02.2001 - 09.2008
Team Leader
10.1999 - 02.2001
Team Member
Whataburger
01.1999 - 10.1999
Weslaco High School