Carlos Dominguez

• Achieved the skills of a Concierge- Bilingual Front Agent at a five star resort.
• Greeted and registered guest while issuing room keys for their stay, answered department telephone calls, also used correct salutations, and telephone etiquette.
• Greeted guest in a courteous, and etiquette.
• Worked with the resort three reservation system, and two resort reservation system during both check in, and check out process.
• Assisted with the check in experience, obtained room upgrades, and enrolled guests into our Marriott Bonvoy Program Loyalty.

• Assisted with the check in experience, obtained room upgrades, and enrolled guests into our Marriott Bonvoy Program Loyalty.
• Greeted guests at the front desk by last name, when possible, warmly offered assistance, and went the extra mile.
• To answer questions or resolve issues beyond guest experiences.
• Provided assistance during guest registration and departure.
• Assisted guests with questions and billing issues.
• Responded & took action concerning guest's complaints

•Responsible for training new baristas on the FUEL way.

•Connected with every guest to provide excellent guest services.

•Assisted guests in the selection, and purchase of speciality coffee beverages, and whole beans sales in applicable.

•Developed enthusiastically satisfied guests all of the time.