RON ATKINS
Las Vegas
Summary
Luxury hospitality professional with 12+ years of experience in front desk, concierge, VIP services, and hotel operations within high-volume Las Vegas and Marriott resort environments. Proven leader in guest experience, team training, service recovery, and cross-department coordination. Highly proficient in Opera Cloud and modern hotel technology platforms.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk / Concierge / Trainer
The Reserve at Park MGM
Las Vegas
03.2025 - Current
- Deliver personalized luxury guest experiences for VIP and high-profile clientele in an exclusive boutique hotel setting
- Perform front desk and concierge operations including check-in/check-out, reservations, room assignments, and itinerary planning
- Train, mentor, and coach team members on MGM Resorts service standards and brand expectations
- Support leadership with onboarding, shadow training, and performance development
- Resolve guest concerns and escalations with a focus on service recovery and satisfaction
- Collaborate with housekeeping, valet, security, and hotel leadership to ensure seamless operations
- Utilize Opera Cloud and MGM systems to manage reservations, billing, guest profiles, and reporting
Las Vegas Justice / District Courtroom Clerk
Eighth Judicial District Court
Las Vegas
06.2021 - 09.2024
- Coordinated daily operations for high-volume court calendars, ensuring accuracy, organization, and on-time execution
- Served as liaison between judges, attorneys, law enforcement, and the public
- Maintained detailed records, compliance documentation, and tracking systems
- Delivered professional, customer-focused service in a fast-paced, regulated environment
Hotel Operations Supervisor
The STRAT Hotel & Casino
Las Vegas
12.2019 - 06.2021
- Supervised front desk, VIP services, rooms control, valet, and bell desk operations
- Assisted with hiring, scheduling, and training of front office staff
- Resolved guest escalations and ensured adherence to service and brand standards
- Managed cash handling, payments, and end-of-day financial balancing
- Partnered with housekeeping, security, and casino teams to support guest experience
Front Office Manager
Sheraton Louisville Riverside Hotel (Marriott)
Louisville
11.2018 - 05.2021
- Led front office and night audit teams in a full-service Marriott hotel
- Coached and evaluated staff to maintain brand standards and service excellence
- Oversaw scheduling, payroll coordination, VIP arrivals, and guest recovery
- Ensured accuracy of financial transactions and closing documentation
Education
Bachelor of Arts - Business Management
Kentucky State University
Skills
- Opera
- Opera Cloud
- Galaxy
- MSI Solutions
- WinPM
- WinSAM
- HotSOS
- Digital Concierge Systems
- Customer Interface
- Archtics
- LightSpeed
- MARX
- MACEES
- Microsoft Word
- PowerPoint
- Email Applications
- Internet Applications
Certification
- ServSafe Manager Certification
- Marriott Bonvoy Ambassador
Affiliations And Leadership
- Alpha Phi Omega National Service Fraternity
- Former Head Drum Major – Kentucky State University
- Disney College Program Intern
Timeline
Front Desk / Concierge / Trainer
The Reserve at Park MGM
03.2025 - Current
Las Vegas Justice / District Courtroom Clerk
Eighth Judicial District Court
06.2021 - 09.2024
Hotel Operations Supervisor
The STRAT Hotel & Casino
12.2019 - 06.2021
Front Office Manager
Sheraton Louisville Riverside Hotel (Marriott)
11.2018 - 05.2021
Bachelor of Arts - Business Management
Kentucky State University