Carlos Eduardo Rivas Jerezano
Summary
I’m a graduated physician that has developed in different fields apart from medicine. Throughout my career, I’ve gathered experience using all the Microsoft Office programs. My most impactful experience was when I was supervisor/team lead. When I had a group of 15-20 agents assigned to me, I was able to use all of my knowledge as an agent and put it to good use, allowing them to have the best of both worlds, understanding better inquiries, and sharing my skills with them on how they can be better every day. Also working as a billing support agent made me get knowledge of financial issues which was a brand new experience for me. My motivation lies in helping others and improve every day in what I do.
Overview
7
7
years of professional experience
Work History
Medical Records Reviewer/Administrative Medical Assistant
Gutierrez Perez Family Medicine
01.2025 - Current
- Responsible for reviewing medical records, confirming pricing was correct, no grammar's errors were made and that the medical issues was described correctly and dates matched using ERM system ECW and uploading them to a Law Firm page afterwards.
- Reviewed and analyzed patient medical records for accuracy and compliance with industry standards.
- Ensured timely updates of electronic health records using advanced documentation systems.
- Accurate handle inbound and outbound calls to make medical appointments.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Billing Support Specialist II (Seasonal)
Partner Hero- Human Interest
12.2024 - 02.2025
- Responsible of setting deduction, from different companies, to different clients and making sure to enter the correct amount of money they want to save for the 401k plan.
- Managed billing inquiries and resolved discrepancies efficiently.
- Managed billing inquiries, ensuring timely resolution for client concerns and maintaining high satisfaction levels.
- Processed invoices and ensured accurate data entry in billing systems.
Doctor in social service
Lucerna Primary Healthcare center
04.2024 - 12.2024
- Provide excellent healthcare customer service with medical consultation to children, men, women, elder people and pregnant women
- Follow up medical consultations with patients through phone and SMS
- Entering accurate patient information and updating medical records, both physical and digital
- Elaborating monthly report files regarding the most common disease attend in the primary healthcare center
- Schedule meetings and appointments with other doctors, nurses and other personnel to talk about updates of the healthcare center
Billing Support Specialist II (Seasonal)
Partner Hero- Human Interest
12.2022 - 02.2023
- Responsible of setting deduction, from different companies, to different clients and making sure to enter the correct amount of money they want to save for the 401k plan.
Team Leader/Supervisor
Cygnus Pacific
03.2022 - 11.2022
- In charge of a team of approximately 10-15 agents, which I oversee looking at their performance, guiding them on how to avoid common mistakes and motivating them to always give the best of them. Creating monthly reports to my supervisor, managing Excel for time tracking.
- Led team to achieve operational efficiency through streamlined processes and enhanced communication.
- Mentored junior staff, fostering skill development and improving overall team performance.
Top list/Inbound agent
Cygnus Pacific
06.2021 - 03.2022
- Basically, the same job as a Proxy voting specialist except in this position I called shareholder and companies with more money invested and calls were outbound instead of inbound, using Five9 as our VOIP system.
- Managed inbound customer inquiries, providing accurate information and resolving issues efficiently.
Proxy Voting Specialist
Cygnus Pacific
10.2020 - 06.2021
- Performing as a contact with the shareholder which are people invest with the company, calling them to reminder to vote their shares and how they should vote them using Five9 as our VOIP system.
Customer Service and Tech Support agent
Concentrix, Altia – HP Instant Ink
06.2020 - 09.2020
- Performing as a customer service and technical support agent working on a printer company, giving technical support to customers that have issues with their printers, which includes how to connect them, internet issues and ink issues. Using software as Zendesk and Five9.
- Resolved customer inquiries regarding HP Instant Ink services, ensuring prompt and accurate solutions.
- Resolved complex technical issues for diverse clientele, ensuring high customer satisfaction.
Customer Service Agent
Startek, Altia - Grubhub
05.2018 - 12.2019
- Performing as a customer service agent working on a food chain company, giving customer support, to the restaurants, drivers and customers, working as an intermediary between all parties. Using software as Zendesk and Five9.
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Utilized CRM systems to track customer interactions and ensure timely follow-ups.
Education
M.D. - Medicine
Universidad Catolica De Honduras
Honduras12-2024
High School Diploma -
Happy Days School And Freedom High School
Honduras07-2015
Skills
- Fast learner
- Tech Savvy
- Team collaboration
- HIPAA compliance
- Medical terminology expertise
- Organizational growth
- Critical thinking
- Problem solver
- Billing knowledge
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
CRM/ERM Systems
Eclincals works
Zendesk
Hubspot
Five9
Ring Central
Jira
Microsoft Office programs
Zoom
Timeline
Medical Records Reviewer/Administrative Medical Assistant
Gutierrez Perez Family Medicine
01.2025 - Current
Billing Support Specialist II (Seasonal)
Partner Hero- Human Interest
12.2024 - 02.2025
Doctor in social service
Lucerna Primary Healthcare center
04.2024 - 12.2024
Billing Support Specialist II (Seasonal)
Partner Hero- Human Interest
12.2022 - 02.2023
Team Leader/Supervisor
Cygnus Pacific
03.2022 - 11.2022
Top list/Inbound agent
Cygnus Pacific
06.2021 - 03.2022
Proxy Voting Specialist
Cygnus Pacific
10.2020 - 06.2021
Customer Service and Tech Support agent
Concentrix, Altia – HP Instant Ink
06.2020 - 09.2020
Customer Service Agent
Startek, Altia - Grubhub
05.2018 - 12.2019
M.D. - Medicine
Universidad Catolica De Honduras
High School Diploma -
Happy Days School And Freedom High School
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