Carlos Estrada
Laredo,TX
Summary
Dynamic Customer Service Representative with proven expertise at South Texas Oriental Market, excelling in inventory management and problem-solving. Adept at utilizing Microsoft Excel for efficient data entry and bookkeeping, while delivering exceptional customer service. Recognized for enhancing operational efficiency and ensuring customer satisfaction through effective payment processing and POS system proficiency.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
South Texas Oriental Market
Laredo, Texas
08.2024 - 09.2025
- Running sale.
- Stocking
- Accepting and Bookkeeping Inventory.
- Cleaning equipment and facility.
- Opened store
- Conducted daily sales reports to analyze performance and ensure accuracy of financial records.
- Verified security system was activated before leaving the premises.
- Managed the store closing process, ensuring all tasks were completed in a timely manner.
- Monitored inventory levels and placed orders to restock shelves.
- Updated POS system with new products and promotional offers.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Education
High School Diploma -
United South High School
Laredo, TX05-2023
Some College (No Degree) - Communications
Texas A&M International University
Laredo, TXSkills
- Inventory management
- Microsoft Excel
- Typing proficiency
- Problem-solving
- Computer proficiency
- Email management
- Retail sales customer service
- Payment processing
- Customer service
- Bookkeeping practices
- Data entry
- Office equipment proficiency
- POS systems expert
- Refunds processing
Languages
Spanish
Limited
Affiliations
- Help assist at food stand by preparing and taking order from customers at Halloween event as College Star Club Member
- Assist at a local park to beautify the landscape
References
References available upon request.
Timeline
Customer Service Representative
South Texas Oriental Market
08.2024 - 09.2025
High School Diploma -
United South High School
Some College (No Degree) - Communications
Texas A&M International University