ODESSA PAYNE
Summary
-Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
-Proficient in customer service best practices and related options.
-Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
-Committed to maintaining professional relationships to increase profitability and drive business results.
-Responsible Assistant Supervisor specializing in Logistics.
-Knowledgeable about documentation, reporting and training.
Adept at improving team productivity and reducing costs.
-Experienced Assistant Supervisor bringing 5 years of Logistics experience.
-Proficient in managing people and resources to accomplish challenging objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Aston Carter Staffing
01.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assistant Supervisor
Promotion Distribution
12.2020 - 09.2023
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
- Assisted in the development of training materials to ensure a consistent learning experience for new hires.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained safety records and accident reports for human resources.
- Evaluated employee performance and coached and trained to improve weak areas.
- Supported Supervisor by preparing production reports and collating quality documentation.
- Conducted regular performance reviews, providing constructive feedback designed to help employees reach their full potential.
- Set overall vision and provided team leadership.
- Trained assembly finishers and evaluated quality of work.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Receiving Team Lead
Promotion Distribution
06.2016 - 12.2020
- Improved warehouse efficiency by streamlining receiving processes and implementing organizational systems.
- Enhanced team productivity by providing ongoing training and coaching to staff members.
- Reduced errors in inventory management through diligent oversight and accurate data entry.
- Optimized workflow by establishing clear work schedules and delegating tasks according to individual strengths.
- Maintained a safe and clean working environment, adhering to company policies and OSHA regulations.
- Expedited order processing by efficiently unloading, inspecting, and sorting incoming shipments.
- Increased accuracy in inventory control with thorough record-keeping and regular cycle counts.
- Ensured customer satisfaction by promptly addressing discrepancies in received goods and resolving issues effectively.
- Fostered strong relationships with vendors through open communication channels, leading to better terms and improved service quality.
- Supervised the proper disposal of damaged or expired products, maintaining compliance with regulatory requirements.
- Assisted in recruitment efforts for top talent, contributing to the development of a high-performing receiving team.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Assembler
Electrolux
02.2015 - 06.2016
- Increased production efficiency by assembling components quickly and accurately.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Reduced assembly errors by following detailed instructions and blueprints for each project.
- Collaborated effectively with team members to meet production targets consistently.
- Contributed to a positive work environment by offering assistance when needed and maintaining open communication with colleagues.
- Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
Education
Associate of Applied Science - General Studies
Southwest Tennessee Community College
Memphis, TN05.2013
High School Diploma -
Hamilton High School
Memphis, TN05.2007
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Conflict Resolution
- Training and mentoring
- Records Management
- Technical knowledge
- Employee Performance Management
- Attention to Detail
- Package handling
- Punctual and Reliable
- Shipping and receiving
- Warehouse Operations
- Warehouse Safety
- Warehousing Operations
- Certified Forklift Driver
- Warehouse Software Systems
- Forklift Operation
- Inventory Software
- Inventory Management
- Time Management
- Problem-Solving
- Clear Communication
- Inventory Monitoring and Management
Certification
Forklift Certified
Timeline
Customer Service Representative
Aston Carter Staffing
01.2024 - Current
Assistant Supervisor
Promotion Distribution
12.2020 - 09.2023
Receiving Team Lead
Promotion Distribution
06.2016 - 12.2020
Assembler
Electrolux
02.2015 - 06.2016
Associate of Applied Science - General Studies
Southwest Tennessee Community College
High School Diploma -
Hamilton High School
Forklift Certified
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