Carlos Feliciano
Chicago,IL
Summary
Highly motivated Field Service Technician with 20+ years of experience in equipment and software installation, troubleshooting, and resolving technical issues. Proven track record of ensuring optimal functionality of systems. Adept at working independently or as part of a team, consistently delivering high-quality service to clients. Committed to staying up-to-date with the latest industry advancements and continuously enhancing technical expertise to provide efficient solutions.
Overview
23
23
years of professional experience
Work History
Field Engineer
Nielsen Co
04.2022 - 05.2024
- Conducted thorough testing of hardware/software procedures in a live environment, including both scripted and non-scripted testing.
- Drove to various homes in assigned territory using company-issued vehicle.
- Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
- Performed analysis to help determine the reason for product failures
- Managed multiple projects simultaneously, demonstrating strong organizational skills and adaptability under pressure.
- Regularly engaged with Nielsen Panelists to capture and document user experience, effectively communicating this data to the Data Science team
- Demonstrated effective multitasking abilities by managing and overseeing numerous projects/validations simultaneously within a single panelist home
- Communicated and reported findings on a weekly basis during conference calls with the Data Science and Engineering teams
- Assisted in identifying and resolving technological issues and deficiencies in new procedures, effectively communicating the remediation process.
- Ensured compliance with company quality standards by meticulously documenting problems and solutions encountered during testing, using a standardized Feedback Intake form for detailed and step-by-step reporting.
Field Service Technician
Nielsen Co
03.2003 - 04.2022
- Demonstrated expertise in installing and maintaining equipment for optimal performance in newly assigned Nielsen Families/Households
- Drove to various homes in assigned territory using company-issued vehicle.
- Ensured proper installation and configuration of collection and transmission equipment for accurate audience data transmission
- Responded to calls from assigned Nielsen Families/Households, maintaining and ensuring the effective operation of equipment
- Managed workload in assigned territory by adhering to established policy and guidelines for prioritization, scheduling and completion of tasks.
- Educated and coached Panel Members on Nielsen equipment operation and usage
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Operated hand tools and power equipment according to company safety procedures.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
PC Technician
Arredono & Associates
02.2001 - 03.2003
- Monitored and maintained office computer systems, cabling, and wiring.
- Delivered efficient assistance to office users in resolving hardware and software issues
- Created and oversaw the operations of a productive office network
- Installed and maintained hardware/software for office PCs.
- Optimized PC security by installing antivirus software and implementing best practices for data protection.
- Assisted colleagues with understanding new technology tools through clear communication and hands-on demonstrations.
Education
No Degree - Computer Information Systems
Morton College
Cicero, IL03.2003
No Degree - Electronics Technichian
DeVry Institute of Technology
Chicago, IL08.1997
Skills
- System Maintenance
- Troubleshooting
- Customer Support
- Installation planning
- Document Management
- Quality Control
- Equipment Installation
- Network configuration
- System Testing
- Hardware Repair
- Remote Diagnostics
- Teamwork and Collaboration
- Problem Resolution
References
Available upon request
Event DJ 30+ years
• Delivered high-energy DJ performances at various venues and events.
• Produced original music tracks utilizing industry-standard software and equipment.
• Managed day-to-day operations of a professional recording studio.
• Mastered the art of mixing and mastering audio recordings for optimal sound quality.
• Executed strategic social media marketing campaigns to promote music and events.
• Organized successful music events from inception to completion.
• Set up sound and lighting equipment.
Timeline
Field Engineer
Nielsen Co
04.2022 - 05.2024
Field Service Technician
Nielsen Co
03.2003 - 04.2022
PC Technician
Arredono & Associates
02.2001 - 03.2003
No Degree - Computer Information Systems
Morton College
No Degree - Electronics Technichian
DeVry Institute of Technology
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