Carlos Feliciano
Chicago,IL
Summary
Highly motivated Field Service Technician with 20+ years of experience in equipment and software installation, troubleshooting, and resolving technical issues. Proven track record of ensuring optimal functionality of systems. Adept at working independently or as part of a team, consistently delivering high-quality service to clients. Committed to staying up-to-date with the latest industry advancements and continuously enhancing technical expertise to provide efficient solutions.
Overview
23
23
years of professional experience
Work History
Field Engineer
Nielsen Co
Chicago, Illinois
04.2022 - 05.2024
- Conducted thorough testing of hardware/software procedures in a live environment, including both scripted and non-scripted testing.
- Drove to various homes in assigned territory using company-issued vehicle.
- Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
- Performed analysis to help determine the reason for product failures
- Managed multiple projects simultaneously, demonstrating strong organizational skills and adaptability under pressure.
- Regularly engaged with Nielsen Panelists to capture and document user experience, effectively communicating this data to the Data Science team
- Demonstrated effective multitasking abilities by managing and overseeing numerous projects/validations simultaneously within a single panelist home
- Communicated and reported findings on a weekly basis during conference calls with the Data Science and Engineering teams
- Assisted in identifying and resolving technological issues and deficiencies in new procedures, effectively communicating the remediation process.
- Ensured compliance with company quality standards by meticulously documenting problems and solutions encountered during testing, using a standardized Feedback Intake form for detailed and step-by-step reporting.
Field Service Technician
Nielsen Co
Chicago, Illinois
03.2003 - 04.2022
- Demonstrated expertise in installing and maintaining equipment for optimal performance in newly assigned Nielsen Families/Households
- Drove to various homes in assigned territory using company-issued vehicle.
- Ensured proper installation and configuration of collection and transmission equipment for accurate audience data transmission
- Responded to calls from assigned Nielsen Families/Households, maintaining and ensuring the effective operation of equipment
- Managed workload in assigned territory by adhering to established policy and guidelines for prioritization, scheduling and completion of tasks.
- Educated and coached Panel Members on Nielsen equipment operation and usage
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Operated hand tools and power equipment according to company safety procedures.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
PC Technician
Arredono & Associates
Chicago, Illinois
02.2001 - 03.2003
- Monitored and maintained office computer systems, cabling, and wiring.
- Delivered efficient assistance to office users in resolving hardware and software issues
- Created and oversaw the operations of a productive office network
- Installed and maintained hardware/software for office PCs.
- Optimized PC security by installing antivirus software and implementing best practices for data protection.
- Assisted colleagues with understanding new technology tools through clear communication and hands-on demonstrations.
Education
No Degree - Computer Information Systems
Morton College
Cicero, IL03.2003
No Degree - Electronics Technichian
DeVry Institute of Technology
Chicago, IL08.1997
Skills
- System Maintenance
- Troubleshooting
- Customer Support
- Installation planning
- Document Management
- Quality Control
- Equipment Installation
- Network configuration
- System Testing
- Hardware Repair
- Remote Diagnostics
- Teamwork and Collaboration
- Problem Resolution
References
Available upon request
Event DJ 30+ years
• Delivered high-energy DJ performances at various venues and events.
• Produced original music tracks utilizing industry-standard software and equipment.
• Managed day-to-day operations of a professional recording studio.
• Mastered the art of mixing and mastering audio recordings for optimal sound quality.
• Executed strategic social media marketing campaigns to promote music and events.
• Organized successful music events from inception to completion.
• Set up sound and lighting equipment.
Timeline
Field Engineer
Nielsen Co
04.2022 - 05.2024
Field Service Technician
Nielsen Co
03.2003 - 04.2022
PC Technician
Arredono & Associates
02.2001 - 03.2003
No Degree - Computer Information Systems
Morton College
No Degree - Electronics Technichian
DeVry Institute of Technology