Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carlos Fernandez

Orlando,FL

Summary

Dedicated Customer Experience Associate with proven problem resolution and guest engagement skills. Committed to enhancing customer satisfaction through effective communication and teamwork.

Overview

5
5
years of professional experience

Work History

Customer Experience Associate

AT&T
Orlando
11.2024 - Current
  • Provided exceptional customer support through effective communication and problem-solving techniques.
  • Assisted in resolving customer inquiries using CRM systems to track interactions and outcomes.
  • Adapted quickly to updates in products and services, ensuring accurate information delivery to customers.
  • Collaborated with team members to enhance service delivery and improve overall customer satisfaction ratings.

Photographer

Self-employeed
Orlando
08.2021 - Current
  • Captured high-quality images for diverse clients, ensuring alignment with creative vision and client expectations.
  • Developed and executed marketing strategies to increase brand visibility and attract new clientele.
  • Edited and retouched photographs using Adobe Creative Suite, enhancing visual appeal and quality of final products.
  • Managed all aspects of photography projects from concept through delivery, maintaining timelines and client communication.

Front End Customer Service Associate

Mecatos Colombian Bakery
Orlando
05.2022 - 06.2024
  • Assisted customers with product inquiries and service issues, ensuring positive experiences.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of bakery displays to enhance customer engagement.
  • Collaborated with team members to streamline service operations during peak hours.

Education

Associate of Science - Graphic Design

Mid Florida Technical College
Orlando
08-2020

Skills

  • Customer relations
  • Problem resolution
  • Calm and professional under pressure
  • Guest engagement
  • Strong work ethic
  • Team collaboration

Languages

Spanish
Native or Bilingual

Timeline

Customer Experience Associate

AT&T
11.2024 - Current

Front End Customer Service Associate

Mecatos Colombian Bakery
05.2022 - 06.2024

Photographer

Self-employeed
08.2021 - Current

Associate of Science - Graphic Design

Mid Florida Technical College