Dedicated Customer Experience Associate with proven problem resolution and guest engagement skills. Committed to enhancing customer satisfaction through effective communication and teamwork.
Overview
5
5
years of professional experience
Work History
Customer Experience Associate
AT&T
Orlando
11.2024 - Current
Provided exceptional customer support through effective communication and problem-solving techniques.
Assisted in resolving customer inquiries using CRM systems to track interactions and outcomes.
Adapted quickly to updates in products and services, ensuring accurate information delivery to customers.
Collaborated with team members to enhance service delivery and improve overall customer satisfaction ratings.
Photographer
Self-employeed
Orlando
08.2021 - Current
Captured high-quality images for diverse clients, ensuring alignment with creative vision and client expectations.
Developed and executed marketing strategies to increase brand visibility and attract new clientele.
Edited and retouched photographs using Adobe Creative Suite, enhancing visual appeal and quality of final products.
Managed all aspects of photography projects from concept through delivery, maintaining timelines and client communication.
Front End Customer Service Associate
Mecatos Colombian Bakery
Orlando
05.2022 - 06.2024
Assisted customers with product inquiries and service issues, ensuring positive experiences.
Processed customer transactions efficiently using point-of-sale systems.
Maintained cleanliness and organization of bakery displays to enhance customer engagement.
Collaborated with team members to streamline service operations during peak hours.