Carlos Fernandez Hernandez
Cincinnati,OH
Summary
Volunteer and Bartender/Server with over 5 years of diverse experience, adept at enhancing operational efficiency and customer satisfaction through innovative solutions and a detail-oriented approach. Skilled in Adobe Photoshop, Lightroom, and proficient in the Spanish language, demonstrating a unique blend of creative and linguistic capabilities. Passionate about leveraging bilingual skills and technological proficiency to drive forward-thinking strategies in future roles.
Overview
5
5
years of professional experience
Work History
Bartender
Chuy's Tex-Mex
Cincinnati, Ohio
11.2020 - Current
- Managed high-volume customer interactions, serving over 50 clients in 4 hours
- Developed efficient multitasking strategies, balancing service with re-stocking, hosting, food running, and cleaning
- Cultivated a collaborative team environment
- Implemented innovative training methods for new servers
- Elevated customer satisfaction by mastering cocktail crafting and efficient service.
- Proficient with Point of Sales system.
- Maintained impeccable bar cleanliness, adhering to health standards and boosting customer trust.
- Introduced unique beverage recipes, increasing repeat customer base by 18%.
Server, Lead Busser, Host
Rancheros Cocina Mexicana
Cincinnati, Ohio
06.2019 - 09.2020
- Led a team of 3-4 bussers, ensuring efficient restaurant operations.
- Implemented training on POS systems, improving transaction speed.
- Maintained compliance with health codes, ensuring a safe dining environment.
- Held key responsibility for the restaurant, demonstrating trust and reliability.
- Managed part-time work, school, and sports, showcasing excellent time management skills.
- Mastered restaurant health codes, ensuring a safe dining environment and surpassing inspection standards.
Education
Bachelor of Science - Psychology
University of Cincinnati
04-2024
Skills
- Spanish Fluency
- Client Communication
- Critical Thinking
- Reliability
- Problem-Solving
- Team Collaboration
- Self Motivation
- Analytical Skills
- Adaptability and Flexibility
- Time Management
- Personnel Training
- Teamwork and Collaboration
- Suggestive Selling
- Health codes compliance
- Point of sale systems
- Order Management
- Marketing and sales experience
- Inventory
- Salesmanship
Leadership Experience
- Volunteer (translator, reception), 06/2021, present, Santa Maria, Cincinnati, Ohio, Translated for Spanish-speaking guests, ensuring clear communication. Scheduled vaccine appointments accurately, meeting guest needs. Introduced a new scheduling system, enhancing appointment efficiency. Tackled challenges head-on, translating complex information with dedication.
- Volunteer (blood drives assistance), 04/2021, Hoxworth Blood Center, Cincinnati, Ohio, Facilitated seamless donor check-in via Hoxworth's online platform or reservations. Effectively led donors to their designated locations, ensuring smooth operations. Leveraged bilingual skills to provide translation services for Spanish-speaking donors. Enhanced donor experience through effective communication and guidance. Contributed to the successful execution of blood drives through diligent volunteer work.
Languages
Spanish
Native/ Bilingual
Latin
Limited
Accomplishments
- Dean's List (2019)(2021)
Timeline
Bartender
Chuy's Tex-Mex
11.2020 - Current
Server, Lead Busser, Host
Rancheros Cocina Mexicana
06.2019 - 09.2020
Bachelor of Science - Psychology
University of Cincinnati
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