Nerizia Riphin

Promoted from Food Runner > Server> Bartender.

• Execute full service bar operations in a high-volume environment, serving cocktails, beerm and wine with speed and accuracy.
• Drive revenue through stratedic upselling of premium spirits, specialty cocktails, and featured items.
• Manage cash handling, POS transactions, drawer, reconciliation, and end-of-shift reports with 100% accuracy.
• Mantain bar inventory, restock supplies, and assist with ordering to prevent shortages during peak service.
• Deliver Elevated gues experiences by building rapport, anticipating needs, and maintaining a welcoming bar atmosphere.
• Support Training and onboarding of new staff by modeling service standards and operational procedures.

Server| August 2023- August 2024.

• Managed multiple-table sections while maintaining high service standards during peak business hours.
• Demostrated strong menu beverage knowledge to recommend pairings and increase check averages.
• Consistently received positive guest feedback for professionalism. efficiency, and attentiveness.
• Collaborated with bartenders, food runners, and kitchen staff to ensure seamless service flow.

Food Runner| March 2023- August 2023.

• Deliver food quickly and accurately in high-volume setting, ensuring quality presentation and guest satisfaction.
• Maintained cleaned and organized service areas to support efficient front-of-house operations.
• Recognized by management for reliability, urgency, and teamwork, resulting in promotion.

Core skills

High-Volume Bartending| Craft Cocktails| Guest Experience| Upselling| POS Systems| Team Collaboration| Time Management

• Provided exceptional customer service in a fast-paced restaurant environment.
• Assisted guests with menu selections and answered food-related inquiries.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Responded efficiently to guest inquiries and complaints in a professional manner.

• Assisted guests with menu selections and answered food-related inquiries.
• Handled cash and credit card transactions efficiently during busy periods.
• Collaborated with kitchen staff to ensure timely food delivery and presentation.
• Supported training of new servers on restaurant procedures and policies.
• Checked food before serving it to customers.
• Followed health safety guidelines when preparing and serving food products.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

• Worked at Assisted Living
• Checked food before serving it to customers.
• Ensured accuracy in order taking and delivery to enhance customer satisfaction.
• Delivered food orders promptly and courteously.
• Greeted guests and provided menus.
• Greeted customers, answered questions, and recommended specials to increase profits.

• Packaged printed materials for distribution and delivery.
• Inspected products for quality and accuracy before packing.
• Operated packaging machinery to ensure efficient workflow.
• Maintained clean and organized packing areas for safety.
• Collaborated with team members to meet daily packing goals.
• Utilized packing tools to secure items for shipment.
• Followed company procedures for inventory management and packing orders.

• Administered medications to residents according to prescribed schedules.
• Maintained accurate medication records in compliance with healthcare regulations.
• Monitored residents for side effects and reported changes to nursing staff.
• Assisted in training new staff on medication administration procedures.
• Collaborated with healthcare teams to ensure continuity of care for residents.
• Ensured cleanliness and organization of medication storage areas.
• Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
• Maintained confidentiality of patient health information at all times.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Adhered to HIPAA regulations when handling confidential patient information.

• Worked at Assited Living.
• Informed customers of daily specials and signature menu items.
• Explained menu items, describing ingredients and cooking methods upon request.
• Prepared drinks according to standard recipes.
• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
• Addressed complaints to kitchen staff and served replacement items.
• Trained new employees on restaurant procedures and plating techniques.
• Stayed informed about daily specials, new menu items, promotions.
• Checked food before serving it to customers.
• Followed health safety guidelines when preparing and serving food products.

• Processed customer transactions efficiently and accurately.
• Maintained cleanliness and organization of the cashier area.
• Handled cash, credit, and gift card payments securely.
• Resolved customer complaints professionally and promptly.
• Trained new cashiers on company procedures and systems.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Answered customer questions and provided store information.

• Maintained cleanliness of facilities and ensured sanitary conditions throughout premises.
• Operated cleaning equipment including floor scrubbers and vacuums effectively.
• Managed waste disposal and recycling programs to promote sustainability initiatives.
• Inspected building areas for safety hazards and reported issues promptly.
• Assisted with setup and breakdown for events held within the credit union premises.
• Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
• Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
• Vacuumed floors and dusted furniture to maintain organized, professional appearance.