Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carlos Ferrer

Tampa,FL

Summary

Dynamic Fraud Prevention Specialist with a proven track record at Bank of America, leveraging analytical skills and fraud detection techniques to enhance security measures. Recognized for training new team members and resolving customer inquiries, fostering trust and satisfaction. Adept at problem-solving and critical thinking, driving effective fraud prevention strategies.

Driven and analytical, demonstrating strong aptitude for identifying and mitigating potential risks. Possess foundational knowledge of fraud detection methodologies and data analysis techniques, with skills in assessing and interpreting complex data patterns. Committed to safeguarding organizational assets and enhancing security measures.

Offering solid blend of analytical thinking and problem-solving abilities, ready to learn and grow in fraud prevention environment. Brings keen understanding of data analysis and risk assessment principles, with focus on developing expertise in these areas. Ready to use and develop analytical and investigative skills in fraud, customer service and even sales roles.

Overview

3
3
years of professional experience

Work History

Fraud Prevention Specialist

Bank of America
06.2024 - Current
  • Monitored transactions for suspicious activity using advanced fraud detection tools.
  • Investigated potential fraud cases, documenting findings and recommending actions to mitigate risks.
  • Collaborated with cross-functional teams to develop and implement fraud prevention strategies.
  • Analyzed data trends to identify patterns of fraudulent behavior, enhancing detection methods.
  • Provided training on fraud prevention techniques to new team members, fostering a knowledgeable workforce.
  • Engaged with customers to resolve inquiries related to fraud alerts, improving customer satisfaction and trust.
  • Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.

Inbound Sales Representative

Spectrum
01.2024 - 05.2025
  • Managed inbound customer inquiries, providing accurate product information and resolving issues efficiently.
  • Developed strong rapport with clients, enhancing customer satisfaction and loyalty through effective communication.
  • Collaborated with sales team to identify opportunities for upselling and cross-selling products, improving overall sales performance.
  • Utilized CRM software to track leads and maintain organized records of customer interactions and follow-ups.
  • Assisted in training new team members on best practices for handling inbound sales calls and maintaining service standards.
  • Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
  • Enhanced customer loyalty by personalizing interactions and acknowledging repeat customers.

Customer Service Representative

AT&T
06.2022 - 01.2024
  • Resolved customer inquiries, ensuring satisfaction and timely solutions.
  • Managed order processing, maintaining accuracy in data entry and tracking.
  • Collaborated with team members to enhance service delivery and efficiency.
  • Provided product knowledge to assist customers in making informed decisions.
  • Trained new staff on customer service protocols and company policies.
  • Handled escalated issues, employing conflict resolution strategies effectively.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

General Studies

A.P. Leto High School
Tampa, FL
05-2020

Skills

  • Cybersecurity awareness
  • Analytical mindset
  • Fraud prevention strategies
  • Critical thinking
  • Negotiation
  • Problem-solving capacity
  • Conflict resolution
  • Ethical conduct standards
  • Fraud detection techniques
  • Banking industry experience
  • Investigation techniques
  • Multitasking
  • Excellent communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Fraud Prevention Specialist

Bank of America
06.2024 - Current

Inbound Sales Representative

Spectrum
01.2024 - 05.2025

Customer Service Representative

AT&T
06.2022 - 01.2024

General Studies

A.P. Leto High School
Carlos Ferrer