CARLOS FLANNIGAN
Birmingham,AL
Summary
Proven to excel in high-pressure environments, I leveraged my critical thinking and customer service skills at Personal Business to enhance client satisfaction and loyalty. My expertise in conflict resolution and data entry led to a notable increase in repeat business. At Planet Fitness, I crafted personalized fitness programs, boosting client retention and overall gym revenue.
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Personal Business
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Personal Trainer
Planet Fitness
09.2024 - Current
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Designed specific workout systems for individual clients based on performance ability.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
- Demonstrated proper technique for exercises to avoid injuries.
- Fostered a positive workout environment with upbeat energy and professional demeanor.
- Developed customized fitness plans for wide range of clients to expand services.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
- Implemented nutritional guidance alongside physical training plans, yielding more comprehensive results for clients'' overall wellbeing.
- Developed healthy eating meal plans for clients to provide holistic approach.
- Conducted comprehensive fitness assessments, setting realistic goals for each client''s unique needs and abilities.
- Collaborated with other fitness professionals to design effective cross-training programs.
- Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
- Expanded knowledge of industry trends by attending workshops and conferences, applying new techniques to client programs.
- Boosted personal training revenue by promoting additional services to existing clients.
- Assisted in the development of gym-wide events, increasing overall membership engagement.
- Organized fun and engaging gym challenges to foster camaraderie among members and promote healthy competition.
- Streamlined scheduling processes for better time management and session availability.
- Utilized social media platforms to promote personal training services, expanding client base.
- Conducted comprehensive fitness assessments to establish baseline fitness levels and monitor progress, enhancing client satisfaction.
- Analyzed client feedback to continuously improve training programs and client satisfaction.
- Cultivated strong relationships with clients, resulting in high rate of referrals and new business.
- Developed and implemented innovative workout routines to keep clients engaged and prevent plateauing.
- Led recovery and flexibility sessions to reduce risk of injury and improve overall physical wellness.
- Maintained up-to-date knowledge of fitness trends and certifications to provide clients with cutting-edge training techniques.
- Conducted regular follow-up with clients to track progress and adjust fitness plans as needed.
- Boosted client confidence and skillset with targeted strength training and conditioning programs.
- Increased overall gym revenue through effective upselling of personal training packages and nutritional supplements.
- Streamlined client onboarding process, ensuring smooth and welcoming introduction to gym facilities and services.
- Fostered supportive and motivational environment, significantly increasing client commitment to long-term health and fitness goals.
Volunteer
UAB Medicine
09.2023 - 09.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Increased cultural awareness with organization of multicultural festivals.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Supported animal welfare, caring for animals and facilitating adoption events.
- Enhanced visitor experience by conducting informative and engaging museum tours.
- Raised awareness about environmental issues through educational workshops.
- Enhanced community engagement by organizing and leading local clean-up events.
Education
GED -
A.H. PARKER HIGH SCHOOL
Birmingham, AL05-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Complaint handling
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
- Scheduling
- Microsoft outlook
- Appointment scheduling
- Paperwork processing
- Team development
- Order processing
- Administrative support
- Staff training
- Building rapport
- Quality control
- Multi-line phone talent
- Order fulfillment
- Conflict mediation
- Business development
- Travel planning
- Route management
- Promotional support
RESIDENTIAL INFORMATION
3737 PINE AVE SW BIRMINGHAM ALABAMA 35211
Timeline
Customer Service Representative
Personal Business
09.2024 - Current
Personal Trainer
Planet Fitness
09.2024 - Current
Volunteer
UAB Medicine
09.2023 - 09.2024
GED -
A.H. PARKER HIGH SCHOOL
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