Carlos Franklin
Covington,USA
Summary
Hi, My name is Carlos Franklin. I am 15 year old that is an enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. I am a Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
2
2
years of professional experience
Work History
Cashier
McDonald's
Covington, USA
03.2023 - Current
- Greeted customers and answered any questions they had about the store's products.
- Assist customers with purchases, locate items, and enroll in reward programs, enhancing satisfaction.
- Resolve transaction issues, process returns and refunds, and ensure seamless customer service.
- Accurate cash drawer counts at the shift start and end, maintaining financial integrity.
- Manage high-volume transactions, reducing checkout time by 10%, and improving efficiency.
- Cross-train in multiple roles, boosting team flexibility, and operational coverage.
- Eager to tackle new challenges, I thrive on learning and applying new skills with a positive attitude.
Volunteer Work - Helping with Senior Living
Zeta Phi Beta Sorority
Lithonia, GA
09.2022 - 02.2023
- Assisted in daily operations at senior living facilities.
- Provided emotional support and companionship to residents.
- Coordinated recreational activities to enhance mental and physical well-being.
- Ensured a safe and comfortable environment for seniors.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Volunteer Work - Junior Summer Camp Counselor
Covington Family YMCA
Covington, GA
06.2022 - 07.2022
- Provided guidance and support to campers in a safe, encouraging environment.
- Assisted with the planning and execution of daily activities for campers.
- Supervised groups of children during recreational activities.
- Ensured that all rules were followed at the camp grounds.
- Encouraged positive behavior among campers through role modeling and reinforcement techniques.
- Organized games and sports activities to keep campers entertained.
Education
Some College (No Degree) - MCJROTC
Newton High School - Base School
Covington, GA05-2027
Some College (No Degree) - Computer Science
Newton College & Career Academy - Charter School
Covington, GA05-2027
Skills
- Leadership
- Attention to Detail
- Team Work
- Communication Skills
- Technology
- Easy Learner
- Problem Solving
- Cash handling and management
- Customer service excellence
- Writing Skills
Languages
English
Native/ Bilingual
Spanish
Elementary
References
References available upon request.
Timeline
Cashier
McDonald's
03.2023 - Current
Volunteer Work - Helping with Senior Living
Zeta Phi Beta Sorority
09.2022 - 02.2023
Volunteer Work - Junior Summer Camp Counselor
Covington Family YMCA
06.2022 - 07.2022
Some College (No Degree) - MCJROTC
Newton High School - Base School
Some College (No Degree) - Computer Science
Newton College & Career Academy - Charter School
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