Carlos Frias
Lewisville,United States
Summary
Experienced Plumber with a proven history of delivering high-quality plumbing services across residential, commercial, and industrial sectors. Expertise includes installation, maintenance, and repair of plumbing systems, with a strong ability to interpret blueprints and diagnose issues effectively. Recognized for exceptional customer service, attention to detail, and a commitment to safety, consistently completing projects on time and within budget.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Leasing Consultant
Certified Apartment Staffing
08.2025 - Current
- Delivered informative property tours to prospective residents, showcasing unique amenities and features.
- Facilitated smooth move-ins by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research on current trends and competitor offerings.
- Verified tenant incomes and documentation prior to lease application approvals.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Managed online listings to ensure accurate information for potential tenants.
- Maintained high occupancy rates through effective marketing strategies and exceptional customer service.
- Streamlined application processes, reducing wait times and enhancing efficiency.
Plumber
D4 Piping
12.2022 - 01.2024
- Repaired and replaced leaking pipes, faucets, and fixtures to ensure proper functionality
- Installed water supply lines and drainage systems in residential and commercial buildings
- Utilized tools such as wrenches, pipe cutters, and soldering devices during installation and repair projects
- Maintained records of service calls, work completed, and materials used for accurate invoicing and customer service
- Skilled in installing and repairing various plumbing systems, including pipes, fixtures, and appliances, in residential and commercial properties
- Proficient in reading blueprints and technical drawings to accurately plan and execute plumbing projects
- Experienced in conducting inspections, troubleshooting issues, and providing effective solutions to ensure efficient and reliable plumbing systems
- Knowledgeable in local plumbing codes and regulations to ensure compliance and safe installations
- Strong communication and customer service skills, with a proven track record of delivering high-quality workmanship and client satisfaction
- Oversee and manage complex plumbing projects from start to finish, ensuring work is completed on time and within budget
- Train and mentor junior plumbing staff on proper techniques and safety protocols to maintain high standards of quality and efficiency
- Collaborate with engineering teams to develop innovative solutions for challenging plumbing issues in residential and commercial settings
- Expertise in interpreting blueprints and technical drawings to plan and execute plumbing installations and repairs with precision
Self Employed Plumber
Self Employed
11.2020 - 11.2022
- Successfully managed a wide range of plumbing projects for residential and commercial clients, including installation, maintenance, and repair work
- Developed strong client relationships resulting in repeat business and referrals, leading to steady growth in customer base
- Demonstrated expertise in diagnosing complex plumbing issues and providing cost-effective and efficient solutions
- Proven ability to work independently and prioritize tasks effectively to meet project deadlines and exceed client expectations
- Implemented innovative techniques and kept abreast of industry trends to deliver high-quality plumbing services while maximizing efficiency and profitability
Temporary Plumber
Paramount temp agency
11.2018 - 11.2020
- Utilized various hand and power tools to perform tasks such as pipe fitting and soldering
- Collaborated with team members to execute plumbing projects within tight deadlines
- Conducted troubleshooting and diagnostic assessments to identify and resolve plumbing issues efficiently
- Assisted in the installation and repair of plumbing fixtures and systems on a temporary basis
- Followed safety protocols and regulations to ensure a secure work environment while maintaining a high level of quality craftsmanship
Temporary Plumber
Trades Management
06.2017 - 11.2019
- Utilized plumbing tools and equipment to diagnose and repair leaks and blockages in commercial and residential properties
- Completed installation of new plumbing systems and fixtures following blueprints and specifications
- Assisted in inspections and testing of water, drainage, and heating systems to ensure compliance with safety and building codes
- Responded to emergency plumbing issues and provided prompt and efficient solutions to minimize downtime and inconvenience
- Collaborated with other tradespeople and contractors on construction projects to coordinate plumbing installations and ensure project timelines were met
Plumber
Pioneer Plumbing
11.2011 - 05.2016
- Installed, repaired, and inspected plumbing systems in residential and commercial buildings
- Performed maintenance tasks to ensure efficient operation of plumbing fixtures and systems
- Troubleshooted and resolved issues such as leaks, clogs, and water pressure problems
- Interpreted blueprints and specifications to plan plumbing layout and installation
- Collaborated with other tradespeople and contractors to complete projects on time and within budget
- Experienced in overseeing and managing plumbing projects from start to finish, ensuring compliance with building codes and regulations
- Skilled in reading and interpreting blueprints and technical specifications to effectively plan and execute plumbing installations, repairs, and maintenance
- Proficient in troubleshooting and diagnosing complex plumbing issues, leading to efficient and effective solutions for clients
- Strong leadership abilities demonstrated through mentoring and supervising plumbing teams to deliver high-quality workmanship and customer service
- Extensive knowledge of plumbing systems, materials, and tools, utilizing best practices to optimize performance and longevity of plumbing installations
- Installed and repaired plumbing systems in residential and commercial properties according to building codes and regulations
- Conducted inspections to identify issues and troubleshoot problems with pipes, fixtures, and fittings
- Collaborated with team members to develop and execute plans for new construction projects and renovations
- Ensured work area was clean and organized, maintained tools and equipment in proper working condition
- Provided exceptional customer service, answering questions and explaining plumbing issues and solutions in a clear, professional manner
Assistant Manager, Customer Service
Popeyes Louisiana Chicken
10.2010 - 02.2011
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Developed strong relationships with clients, leading to increased repeat business and loyalty.
- Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
- Implemented new policies and procedures to enhance the overall customer experience while adhering to company guidelines.
- Analyzed customer feedback data to identify trends, make improvements, and better understand client needs.
- Reduced wait times for customers through efficient task delegation and resource allocation.
- Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
- Oversaw the onboarding process for new employees, providing comprehensive training materials and guidance throughout their initial weeks on the job.
- Maintained high-quality standards with regular employee training and performance evaluations.
- Fostered strong relationships between team members by facilitating open dialogue sessions where ideas could be freely exchanged without fear of judgment or criticism.
- Conducted regular evaluations of team performance to identify areas for improvement and implement necessary changes.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Created and reviewed invoices to confirm accuracy.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
Eastern Hills High School
Fort WorthSkills
- Problem solving and critical thinking
- Plumbing practices and codes
- Blueprint interpretation
- Soldering expertise
- Heavy machinery operation
- Customer service
- Microsoft outlook, word, and Excel
- Customer focused
- Time management
- Training and mentoring
- Decision-making
- Excellent time management skills
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Complaint resolution
- Effective workflow management
- Exceptional telephone etiquette
Languages
Spanish
Timeline
Leasing Consultant
Certified Apartment Staffing
08.2025 - Current
Plumber
D4 Piping
12.2022 - 01.2024
Self Employed Plumber
Self Employed
11.2020 - 11.2022
Temporary Plumber
Paramount temp agency
11.2018 - 11.2020
Temporary Plumber
Trades Management
06.2017 - 11.2019
Plumber
Pioneer Plumbing
11.2011 - 05.2016
Assistant Manager, Customer Service
Popeyes Louisiana Chicken
10.2010 - 02.2011
High School Diploma -
Eastern Hills High School
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