Manages the company’s contractual relationships with ICs and ISPs, including conducting and documenting business/ISP discussions, conducting forums and ensuring the company’s compliance with the applicable agreement. Advises senior management on decisions to initiate and/or terminate operating agreements
Ensures compliance to Department of Transportation (DOT) requirements including but not limited to the accurate completion of unit history files, driver, non-driver, temporary and entity files
Ensures compliance with Company policy and federal, state and local regulations
Ensures thorough vehicle maintenance checks are conducted and audits vehicle maintenance records in accordance with contractually agreed upon standards and DOT requirements
Accompanies sales professionals on local account visits; addresses any customer issues and assists in the sales process of on-boarding new accounts
Sort Manager
FedEx Ground
04.2020 - 10.2021
Serves as a Champion for FXG’s Safety Above All Culture and supports all related initiatives.
Management responsibilities include, but are not limited to: hiring, terminations, coaching, skills development, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.
Plans, organizes, staffs, directs and controls the day-to-day operations of the assigned sort.
Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters.
Ensures compliance with Company policy and federal, state and local regulations.
Linehaul Manager
FedEx Ground
10.2018 - 04.2020
Manages the company’s contractual relationships with ICs and ISPs, including conducting and documenting business/ISP discussions, conducting forums and ensuring the company’s compliance with the applicable agreement. Advises senior management on decisions to initiate and/or terminate operating agreements
Ensures compliance to Department of Transportation (DOT) requirements including but not limited to the accurate completion of unit history files, driver, non-driver, temporary and entity files
Ensures compliance with Company policy and federal, state and local regulations
Ensures thorough vehicle maintenance checks are conducted and audits vehicle maintenance records in accordance with contractually agreed upon standards and DOT requirements
Accompanies sales professionals on local account visits; addresses any customer issues and assists in the sales process of on-boarding new accounts
Area Manager
FedEx Ground
10.2016 - 09.2018
Plans, organizes, staffs, directs and controls the day-to-day operations of the station or hub.
Responsible for managing and assigning employees (primarily Operations Managers) to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers.
Determines the work area’s strategic goals and ensures quality, service, cost and productivity goals are achieved. Plans the work area strategy based on projected volume, head count, and other special circumstances and factors.
Operations Manager
FedEx Ground
09.2011 - 10.2016
Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
Plans, organizes, staffs, directs and controls specific day-to-day operations within the station or hub
Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable)
Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results
Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis