Carlos Garcia
Box Elder,SD
Summary
Results-oriented individual with a strong focus on efficiency and innovative problem-solving. Proven track record in organizing tasks, improving team performance, and providing knowledgeable service. Eager to contribute skills to drive customer satisfaction and operational excellence. Recognized for exceptional customer service and problem resolution skills. Demonstrated ability to enhance team performance and achieve service objectives through effective task organization and communication.
Overview
16
16
years of professional experience
Work History
Driver, Warehouse Orders
Amazon
Bremerton, Washington
10.2021 - 07.2024
- Transported warehouse orders using delivery vehicles, ensuring efficiency and safety.
- Adhered to safety protocols while loading and unloading packages.
- Maintained accurate delivery logs and tracked inventory movements.
- Handled hazardous materials according to strict protocols during transport.
- Delivered goods to specified destinations in a timely manner.
- Navigated routes with relevant map programs and GPS systems.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Loaded and unloaded packages using appropriate safety procedures.
- Operated delivery vehicles to transport warehouse orders efficiently.
- Maintained cleanliness and organization of driving and loading areas.
- Conducted routine vehicle inspections to ensure safety compliance.
- Assisted in training new drivers on operational procedures and safety practices.
- Reported delivery issues promptly to management for resolution.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Notified customers of delays to decrease calls to support.
- Reported mechanical problems encountered with vehicles to dispatch.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Reported delays and accidents to stations using telephones or two-way radios.
Walmart
Manger
Poulsbo, Washington
01.2009 - 09.2021
- Generated innovative solutions to elevate team performance and outcomes.
- Executed daily responsibilities with precision and efficiency.
- Resolved customer issues through knowledgeable, friendly service to promote satisfaction.
- Organized and prioritized tasks to achieve service objectives effectively.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Education
GED -
Butte Adult School
Butte, MT08-2001
Skills
- Customer service
- Team collaboration
- Task organization
- Conflict resolution
- Process improvement
- Time management
- Employee engagement
- Sales support
- Inventory management
- Technical troubleshooting
- Flexible and adaptable
- Organizational skills
- Attention to detail
- Team management
- Multitasking Abilities
- Leadership
- Excellent communication
- Customer relations
Timeline
Driver, Warehouse Orders
Amazon
10.2021 - 07.2024
Walmart
Manger
01.2009 - 09.2021
GED -
Butte Adult School