Carlos Garcia Posse
Miami
Summary
I am a person with high learning ability and competence in teamwork, leadership, and communications. I like to work with responsibility, dedication and perseverance. I am loyal to my principles, work ethic and always give my best, pro-activity, and motivation to achieve individual and team goals. While I have 10 years of experience in management and supervising.
Overview
12
12
years of professional experience
Work History
Customer Service Manager
American Airlines
10.2024 - Current
- Assigns work responsibilities, prepares schedules, and ensures that all shifts are covered, and the hours of all employees are controlled
- Resolves routine questions and problems and refers more complex issues to higher levels
- Participated in interviews and training sessions for new hires, ramp, FAA new regulations, OSHA and safety regulations
- Provides recommendations for hiring, firing, advancement, promotion or any other status change of associates within the company
- Investigating information gathered through research to summarize facts
- Conducted Aircraft Damage Investigations
- Conducted Injury & Accident Investigations
- Conducted flight audits and Station audits
- Performing research to gather specific information from a variety of sources
- Qualified to operate GS real time system
- Experience in bag room, transfers & line baggage system
- Responsible for maintaining safety and security on the ramp
- Ensure compliance with all regulatory agencies including FAA, U.S Department of Labor
- Assist in safety conferences
CEO
C.G Home Improvements LLC
06.2022 - Current
- Created strategic plans to guide the business and set objectives
- Implemented Marketing strategies and manage financial risks
- Hire and develop a high performing leadership team
- Oversee a group of employees
- Implement plans, manage internal functions and safety protocols
- Budget and plan ensuring the financial planning and strategy of the business
- Ensure effective communication and collaboration with other organizations
- Accountable for major decisions including those in marketing and finance
- Negotiate contracts and organize the internal structure
Ramp Manager
American Airlines
05.2019 - 03.2022
- Investigating information gathered through research to summarize facts
- Conducted Aircraft Damage Investigations
- Conducted Injury & Accident Investigations
- Conducted flight audits and Station audits
- Performing research to gather specific information from a variety of sources
- Qualified to operate GS real time system
- Experience in bag room, transfers & line
- Knowledge of SABRE, PRIME, YACA, Bag Finder, Bella, Quick Sabre
- Responsible for maintaining safety and security on the ramp
- Ensure compliance with all regulatory agencies including FAA, U.S Department of Labor
- Assist in safety conferences
Senior Manager Cabin Services
EULEN America
08.2018 - 05.2019
- Manage Cabin inventory for MIA Station
- Conducted Aircraft Damage Investigations
- Conducted Injury & Accident Investigations
- Investigating information gathered through research to summarize facts
- Performing research to gather specific information from a variety of sources
- Flight Delay Investigations
- Run American Airline operation in Cabin Services
- Supervises the day-to-day activities of Shift Managers, Supervisors and other non-management associates
- Assigns work responsibilities, prepares schedules, and ensures that all shifts are covered, and the hours of all employees are controlled
- Resolves routine questions and problems and refers more complex issues to higher levels
- Participated in interviews and training sessions for new hires; ramp, FAA new regulations, OSHA and safety regulations
- Provides recommendations for hiring, firing, advancement, promotion or any other status change of associates within the company
FIS Customs and Immigration
EULEN America
02.2014 - 05.2019
- Daily meeting with Command Center CBP chief in duty to preplan passengers’ arrival
- I was part of the ITI bags program inauguration at MIA
- Assist CBPO with passengers carrying firearms
- Assist CBPO with personnel to X-ray high value flights
- Assist CBPO with global entry kiosk passenger clearances
- Assist CBPO to clear international LOB (Left over bags) bags
- Assist CBPO with passenger information
- Assist CBPO with post entry passengers
- Assist CBPO locating passengers’ bags
- Assist CBPO with passenger deportees (ticketing&bags)
- Assist CBPO with late Miami International Airport J concourse arrivals (bags and passengers)
Supervisor/Manager
EULEN America
03.2013 - 08.2018
- Supervise positions
- Run American Airline operation in FIS (ITI and TSA area, Immigration, Baggage Drop, D FIS Tunnel and QC)
- Knowledge of SABRE, PRIME, YACA, Bag Finder, Bella, Quick Sabre
- Costumer Service
- People management
- Project Management
- Ability to manage/adapt to change
- Time management (ability to effectively balance multiple project deadlines while exceeding expectations)
Education
Computer Science Engineer -
UCI
01.2012
Computer Science associate degree - Informatics
Raul Cepero Bonilla
01.2007
High School diploma -
Adolfo del Castillo
01.2003
Skills
- Bilingual (English & Spanish)
- Ability to work with several operation systems
- Network Security
- Leadership skills
- Logical Thinking
- Customer service
- Problem-solving
- Time management
- Team building and leadership
- Effective workflow management
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Manager
American Airlines
10.2024 - Current
CEO
C.G Home Improvements LLC
06.2022 - Current
Ramp Manager
American Airlines
05.2019 - 03.2022
Senior Manager Cabin Services
EULEN America
08.2018 - 05.2019
FIS Customs and Immigration
EULEN America
02.2014 - 05.2019
Supervisor/Manager
EULEN America
03.2013 - 08.2018
Computer Science associate degree - Informatics
Raul Cepero Bonilla
High School diploma -
Adolfo del Castillo
Computer Science Engineer -
UCI
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