Xenia Medrano
Las Vegas,NV
Summary
Customer service–focused Tax Professional with experience in financial services and tax preparation. Recognized for strong communication, accuracy, and leadership, with a proven ability to support clients, ensure IRS compliance, and prepare returns that maximize deductions and minimize liabilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Tax Preparer and Customer Service Manager
Elite Sales Solutions Inc
05.2024 - 10.2025
- Prepared and filed individual tax returns using Drake software.
- Ensured IRS compliance and financial data accuracy.
- Verified W-2s, 1099s, and other supporting documentation for completeness and accuracy.
- Managed high-volume workloads efficiently during peak tax season.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Teller
Wells Fargo
04.2022 - 05.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Office Clerk
Masters Termite & Pest Control
03.2018 - 04.2022
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled data entry, scheduling, and client correspondence.
- Organized records and maintained office flow.
Head Cashier
Five Below
03.2017 - 03.2018
- Oversaw cashier operations and ensured smooth transactions.
- Managed cash handling and discrepancy resolution.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
Education
High School Diploma -
Schurr High School
Montebello, CA06-2013
Skills
- Bilingual (English & Spanish)
- Tax Preparation (1040, Drake)
- Customer Service
- Leadership
- Microsoft Office
- Data Entry
- Conflict Resolution
- Time Management
- Compliance & Accuracy
- Tax Tools
- Logics
- Ring Central
- Tax Help Software
Certification
- PTIN
- Annual Filing Season Program
Timeline
Tax Preparer and Customer Service Manager
Elite Sales Solutions Inc
05.2024 - 10.2025
Teller
Wells Fargo
04.2022 - 05.2024
Office Clerk
Masters Termite & Pest Control
03.2018 - 04.2022
Head Cashier
Five Below
03.2017 - 03.2018
High School Diploma -
Schurr High School