Carlos German
Customer Service & Hospitality
Seattle,WA
Summary
Focused, results-oriented professional with over ten years of experience providing guest support in various fields and industries – possessing an unwavering commitment to guest satisfaction, with the ability to build productive relationships and high-level team camaraderie, resolve complex issues, win guest loyalty, and build guest and peer confidence while achieving short and long-term goals. Natural communicator and expert self-starter.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Inventory Manager & Sales
TPS Nutrients, Inc.
Seattle, WA
1 2021 - 12.2023
- Improved order fulfillment rates by closely monitoring stock availability and promptly addressing shortages.
- Facilitated cross-functional communication between departments for better coordination in meeting inventory demands.
- Promoted a culture of continuous improvement within the team by encouraging idea generation and problem-solving initiatives.
Sales & Tech Support
MyWireless AT&T
Las Vegas, NV
03.2018 - 02.2020
- Utilized sales techniques to effectively convert shoppers and leads to buyers
- Boosted sales numbers by up-selling other products and services to bundle with phone services
- Enhanced customer satisfaction by providing exceptional technical support and troubleshooting assistance, as well as advice to avoid such issues in the future
Executive Assistant and Sales
State Farm Insurance
Las Vegas, NV
08.2017 - 03.2018
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurance related.
Front Desk/Bartender's Apprentice
The Cosmopolitan Of Las Vegas
Las Vegas, NV
07.2014 - 07.2017
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Education
High School Diploma -
Serrano High School
Phelan, CA 08.2006 - 06.2010
Skills
Customer Relationship Management
Performance maximization
Workflow planning
Hospitality service expertise
Stock management
Timeline
Sales & Tech Support
MyWireless AT&T
03.2018 - 02.2020
Executive Assistant and Sales
State Farm Insurance
08.2017 - 03.2018
Front Desk/Bartender's Apprentice
The Cosmopolitan Of Las Vegas
07.2014 - 07.2017
High School Diploma -
Serrano High School
08.2006 - 06.2010
Inventory Manager & Sales
TPS Nutrients, Inc.
1 2021 - 12.2023