DIANDRA CLAY
Ventura,CA
Summary
Dynamic Internet Sales Manager at Mercedes Benz of Oxnard, adept at leveraging CRM software to drive sales growth and enhance customer relationships. Proven track record in lead prospecting and negotiation, converting over 100 leads monthly into profitable sales opportunities. Recognized for adaptability and attention to detail in fast-paced environments. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with high-end or the everyday consumer clientele. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Internet Sales Manager/Used Car Inventory Manager
Mercedes Benz of Oxnard
Oxnard, USA
04.2017 - 08.2025
- Optimized internet business development, focusing on continuous improvement and sales growth.
- Adapted strategies for diverse client base, maximizing sales success through targeted approaches.
- Responded to internet customer inquiries with one-hour turnaround for initial correspondence.
- Tracked performance using Momentum/CDK CRM, identifying sales trends and enhancing strategy.
- Trained new sales team members in company policies, lead performance enhancement, and NetStar utilization.
- Handled over 100 leads monthly, converting inquiries into substantial sales opportunities.
- Negotiated pricing and contract terms to secure profitable deals.
- Managed complete buying process, addressing questions, coordinating appointments, and following up post-sale.
- Coordinated vehicle inspections and maintained quality standards for sales readiness.
- Collaborated with service department for timely reconditioning of vehicles in inventory.
Barista
Starbucks
Ventura, USA
04.2015 - 04.2017
- Prepared beverages quickly and accurately to minimize customer wait times.
- Documented complex orders for precise payment processing in POS system.
- Maintained composure during high-volume periods to ensure smooth store operations.
- Utilized extensive menu knowledge to assist customers with beverage selections.
- Fulfilled orders according to customer specifications for maximum satisfaction.
- Employed upselling techniques to enhance order value and increase revenue.
Education
Associate of Science - General Education
Ventura College
Ventura08-2014
Diploma - Ventura
Buena High School
Ventura06.2011
Skills
- Inbound call management
- CRM software usage
- Trade show participation
- Adaptability and flexibility
- Attention to detail
- Time management
- Appointment scheduling
- Inquiry follow-up
- Website maintenance
- Staff coaching
- Lead prospecting
- Customer relationship management
- Negotiation skills
- Customer education
Additional Information
Drivers License, Auto Motive sales person license
Timeline
Internet Sales Manager/Used Car Inventory Manager
Mercedes Benz of Oxnard
04.2017 - 08.2025
Barista
Starbucks
04.2015 - 04.2017
Associate of Science - General Education
Ventura College
Diploma - Ventura
Buena High School