Summary
Overview
Work History
Education
Skills
Communications
References
Languages
Timeline
Generic

Leticia Marques

Deerfield Beach,FL

Summary

Creative Internet Sales Manager with 6 years of online sales experience. Committed to keeping customers up to date on new product innovations and upselling upgraded models. Skilled at maintaining relationships with customers and keeping detailed records.

Overview

9
9
years of professional experience

Work History

Internet Sales Manager

Coral Springs Auto Mall
10.2021 - Current
  • Increased online sales by implementing effective marketing strategies and optimizing website content.
  • Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
  • Developed innovative sales campaigns, resulting in increased web traffic and conversion rates.
  • Collaborated with the marketing team to create targeted email campaigns for new product launches and promotions.
  • Managed social media accounts, driving brand awareness and engagement through daily postings and interactions with followers.
  • Trained new hires on internal systems and processes, ensuring smooth integration into the sales team.
  • Responded to internet inquiries and phone calls in timely matter.
  • Increased sales and customer satisfaction through personalized servicing.
  • Provided superior and individualized customer service.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Call Representative

CentralBDC
05.2018 - 10.2021
  • Improved customer satisfaction by efficiently handling inquiries and resolving concerns in a timely manner.
  • Enhanced call center productivity by effectively managing high call volumes and maintaining a professional demeanor.
  • Achieved service level goals by consistently meeting or exceeding key performance indicators for call quality, handle time, and availability.
  • Reduced customer complaints by providing accurate information and empathetic support during difficult situations.
  • Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
  • Supported new hires through mentoring activities, fostering a positive work environment that encouraged continuous improvement.

Social Media Manager

Pr.Business
06.2019 - 12.2019
  • Increased brand awareness by developing and implementing effective social media strategies.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
  • Developed targeted advertising campaigns, driving website traffic and generating leads.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Created comprehensive reports on social media performance, presenting data-driven insights to stakeholders.
  • Increased customer engagement through social media.
  • Collaborated with team members to develop creative campaigns for social media platforms.
  • Designed and implemented social media strategies to align with business goals.

Mobile Sales Associate

Best Buy
10.2017 - 05.2018
  • Bringing in quality experience to customers while in store
  • Provided trouble shooting aid to various electronics as well as helped customers pick the right cell phone, plan and carries that best fitted their needs.

Sales Associate

Marques Wood Work and Roofing
08.2014 - 10.2017
  • Managing and scheduling appointments for General/roofing contractors to visit and give appraisal on jobs, as well as sending out employees payrolls, along with keeping track of files and project managements.

Education

Associate of Arts - Political Science And Government

Florida Atlantic University
Boca Raton, FL
08.2024

Skills

  • Eleads CRM
  • Dealersocket
  • Vinsolutions
  • Adobe Certified
  • Experienced Call Center Representative
  • Portuguese(fluent)
  • Appointment Scheduling
  • Sales Techniques
  • Inbound Call Management
  • Customer Education
  • Dealersocket, Vinsolutions, Eleads, Dealeron Expert
  • Lead Prospecting
  • Online sales techniques
  • Team leadership qualities
  • CRM software mastery
  • Time management abilities
  • Multitasking capabilities
  • New Business Development

Communications

Bi-lingual, self-motivated employee who is looking for a serious as well as fun environment to work. Abilities include but is not limited to: excellent time management, fast-paced, and extremely quick learner.

References

  • Pr.Business, Robert Ben-Eliyahu, (561) 990-3573
  • Central BDC, Jason Miller, (954) 464-8790
  • Best Buy, Bryan Sansovinni, (561) 400-6753
  • Marques Wood Work and Roofing, Gefson Reis, (754) 367-4065

Languages

Portuguese
Native or Bilingual

Timeline

Internet Sales Manager

Coral Springs Auto Mall
10.2021 - Current

Social Media Manager

Pr.Business
06.2019 - 12.2019

Call Representative

CentralBDC
05.2018 - 10.2021

Mobile Sales Associate

Best Buy
10.2017 - 05.2018

Sales Associate

Marques Wood Work and Roofing
08.2014 - 10.2017

Associate of Arts - Political Science And Government

Florida Atlantic University

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Leticia Marques