Laura Silbernagel
Greenville,SC
Summary
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need.
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
13
13
years of professional experience
Work History
Internet Sales Manager/Business Development Manager
The Frederick Motor Company
Frederick, MD
07.2010 - 12.2023
- Developed and implemented strategies for increasing internet sales volume.
- Managed and monitored online marketing campaigns to ensure maximum ROI.
- Developed comprehensive e-commerce solutions including payment processing systems and order fulfillment processes.
- Designed promotional campaigns using email marketing automation tools.
- Maintained relationships and followed up with customers.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Negotiated product sales and trade-in deals for maximum profit.
Education
Associate of Arts - Business
Towson Stratford School
Towson, MD05-1979
Skills
- Inbound Call Management
- Appointment Scheduling
- Loss Prevention
- Price Quoting
- Negotiation
- Website Maintenance
- Sales Strategy Development
Timeline
Internet Sales Manager/Business Development Manager
The Frederick Motor Company
07.2010 - 12.2023
Associate of Arts - Business
Towson Stratford School
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