Carlos Gonzales
Bakersfield
Summary
Dynamic and self‑driven professional with 20+ years of sales and customer service experience. Known as a builder, motivator, and organizer with a strong ability to lead teams, structure processes, and guide organizations toward success. Thrives in collaborative environments with big‑picture thinkers and vision‑driven goals. Highly adaptable, quick to learn, and effective both independently and within cross‑functional teams. Brings a strong work ethic, exceptional interpersonal skills, and a continuous drive for growth and knowledge.
Overview
15
15
years of professional experience
Work History
Outside Sales & Business Development
Motor City Buick GMC
Bakersfield
10.2024 - Current
- Resolved customer issues with knowledgeable and friendly service to enhance satisfaction.
- Assessed customer needs during interactions to provide timely assistance.
- Delivered excellent service and attention to customers during face-to-face interactions and phone conversations.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Commercial Fleet Director
Chevrolet of Puente Hills & Covina Hills Chevrolet
10.2020 - Current
- Developed, structured, and established Commercial Fleet Department from ground up, creating a foundation for operational success.
- Cultivated partnerships with financial institutions to strengthen collaboration and support for financing initiatives.
- Compiled and analyzed key performance indicators to evaluate business performance and drive strategic decision-making.
- Strategize, advertise, set standards, and goals to maintain growth.
- Meet and exceed sales goals, submitting deals, funding, sales of backend product
- Prospect clients, sales, financial submissions, funding, and DMV follow through.
- Recruit and train new and current personnel.
Finance Manager
Cardinale Audi of Bakersfield
Bakersfield
08.2019 - 10.2020
- Managed financing options for customers purchasing vehicles.
- Evaluated credit applications to determine loan eligibility.
- Negotiated terms with lenders to secure favorable financing rates.
- Reviewed and approved loan documentation for accuracy and completeness.
- Developed relationships with financial institutions for improved service offerings.
- Ensured adherence to dealership policies and regulatory requirements.
- Reviewed contracts for accuracy prior to signing by customers.
- Negotiated loan terms and conditions with banks, credit unions, and other lending institutions.
- Developed loan contracts and explained contract terms to clients.
Commercial Fleet Director
Three-Way Chevrolet Business Elite
Bakersfield
01.2017 - 06.2019
- Established Fleet Department from ground up, creating foundational processes and systems for operations
- Projected and set new goals to drive growth of Commercial Fleet Department, aligning strategies with market demands
- Built and ordered inventory to meet demand
- Qualify customer, financial submission, and funding
- Establish strong business relationships, prospect, and cold calls
- Maintained high levels of product training and customer service, ensuring team readiness and customer satisfaction
Commercial Fleet Manager
Mercedes-Benz Sprinter of Bakersfield
Bakersfield
03.2014 - 01.2017
- Facilitated product training sessions for team members
- Negotiate and close sales deals
- Meet and exceed sales goals.
- Provide excellent customer service and maintain high CSI
- Collected necessary documents for financial submissions
- Maintain all levels of product training
Commercial Fleet Manager
Three-Way Chevrolet Cadillac
Bakersfield
12.2010 - 03.2014
Education
1 1/2 of college -
Valor Christian College
Columbus, Ohio06.2005
High School Diploma -
Bakersfied High School
Bakersfield, CA06.2001
Skills
- Sales strategy
- Customer management
- KPI reporting
- Problem solving
- Decision-making
- Fleet management
- Inventory management
- Public Speaking
- Communication
- Interpersonal Skills
- Adaptability
- Critical Thinking
- Conflict resolution
Timeline
Outside Sales & Business Development
Motor City Buick GMC
10.2024 - Current
Commercial Fleet Director
Chevrolet of Puente Hills & Covina Hills Chevrolet
10.2020 - Current
Finance Manager
Cardinale Audi of Bakersfield
08.2019 - 10.2020
Commercial Fleet Director
Three-Way Chevrolet Business Elite
01.2017 - 06.2019
Commercial Fleet Manager
Mercedes-Benz Sprinter of Bakersfield
03.2014 - 01.2017
Commercial Fleet Manager
Three-Way Chevrolet Cadillac
12.2010 - 03.2014
1 1/2 of college -
Valor Christian College
High School Diploma -
Bakersfied High School