Summary
Overview
Work History
Education
Skills
Timeline
References
References
Generic

CARLOS GONZALEZ CAMPOS

Hesperia,CA

Summary

Seeking a long-term, challenging position, which will present the opportunity to exercise my acquired skills, experience, and provide an avenue for continued career development. With over 15 years of experience in telecommunications industry.

Overview

15
15
years of professional experience

Work History

Field Service Technician

DIRECTV
05.2014 - Current
  • Enhanced customer satisfaction ratings by resolving technical, on-site and account issues efficiently
  • Repaired equipment with new parts and replaced items when they became inoperable
  • Provided key information to customers, educating them on equipment, products and services
  • Minimized customer callbacks and equipment failures by reviewing all aspects of the job upon its completion.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Worked with diverse types of weather and ground conditions.

Feild Technician

T.O. Communications
08.2013 - 05.2014
  • Completed router, modem and satellite installations
  • Planned work and determined appropriate tools and equipment
  • Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly
  • Completed all repairs and maintenance work to company standards.

Field Supervisor

Pride Communications
07.2010 - 08.2013
  • Implemented proactive adjustments to work by evaluating current performance and progress with a critical eye
  • Developed successful resolutions for issues that arose during field operations
  • Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques
  • Unloaded incoming inventory and placed products onto shelves
  • Successfully managed team of 15 to 20 English- and Spanish-speaking work crews for Riverside and Ontario sites
  • Trained and mentored newly hired employees so that they better understood the process flow and safety procedures.
  • Supervised field operations teams to complete projects within established timelines.
  • Monitored employee performance for compliance with regulations and policies.
  • Met with customers to resolve issues and build productive relationships.
  • Presented weekly and monthly performance reports to demonstrate team progress.

Field Technician

GSI
06.2009 - 07.2010
  • Terminated Fiber
  • Spliced Fiber
  • Inside Wiring including both Cat5 and Coax cable.
  • Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.

Education

Skills

  • Technical Troubleshooting
  • Excellent communication skills
  • Customer Service
  • Repair and Installation
  • Troubleshooting and Repair
  • Customer- and service-oriented

Timeline

Field Service Technician

DIRECTV
05.2014 - Current

Feild Technician

T.O. Communications
08.2013 - 05.2014

Field Supervisor

Pride Communications
07.2010 - 08.2013

Field Technician

GSI
06.2009 - 07.2010

References

  • John Gurerrero, (951) 666-0313, Directv Regional Manager
  • Randy Gonzales Jr, (916) 872-0182 Entrepreneur and Mentor

References


  • John Gurerrero, (951) 666-0313, Directv Regional Manager
  • Randy Gonzales Jr, (916) 872-0182 Entrepreneur and Mentor

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CARLOS GONZALEZ CAMPOS