Carlos Grande
Barista
Spring Valley,CA
Summary
Customer service professional with experience as a Soccer Referee, FOH Trainer, and Starbucks Barista. Expertise in leadership, training, conflict resolution, and customer engagement in fast-paced environments. Proven ability to guide teams, uphold standards, and navigate challenging situations to ensure positive customer experiences.
Overview
1
1
Language
8
8
years of professional experience
Work History
Barista
Starbucks
National City, CA
05.2025 - Current
- Provided exceptional customer service, addressing inquiries and resolving complaints promptly.
- Prepared high-quality beverages following standardized recipes and customer specifications.
- Operated espresso machines and other beverage equipment efficiently to enhance service speed.
- Maintained cleanliness of work area and ensured compliance with health and safety standards.
- Trained new baristas on operational procedures, fostering a collaborative team environment.
FOH Trainer
California Fish Grill
El Cajon, CA
02.2023 - 12.2023
- Developed training materials to enhance team knowledge and efficiency.
- Trained new staff on customer service protocols and operational procedures.
- Improved onboarding processes to accelerate staff readiness for front-of-house operations.
- Conducted regular performance evaluations to provide constructive feedback.
Soccer Referee
Antelope Valley Soccer Referee Association
Lancaster, CA
03.2018 - 09.2022
- Officiated competitive soccer matches, ensuring adherence to rules and regulations.
- Managed game flow, maintaining control and promoting fair play among players.
- Collaborated with coaches and players to address rule interpretations and game situations.
- Conducted pre-match briefings to clarify expectations and reinforce safety protocols.
Education
High School Diploma -
The Palmdale Aerospace Academy
Palmdale, CA06-2022
Skills
- Food safety compliance
- Customer engagement
- Upselling strategies
- Collaborative mindset
- Conflict resolution
- Fast-paced decision-making
- Beverage preparation
- Teamwork and collaboration
- Exceptional communication
- Friendly and outgoing
- POS system operations
- Product recommendation
Languages
Spanish
Professional Working
Timeline
Barista
Starbucks
05.2025 - Current
FOH Trainer
California Fish Grill
02.2023 - 12.2023
Soccer Referee
Antelope Valley Soccer Referee Association
03.2018 - 09.2022
High School Diploma -
The Palmdale Aerospace Academy